Job Description
The Senior AR Account Manager is responsible for leading more complex and high-value accounts, serving as an escalation point for AR Account Managers, and driving improvements across AR processes. This role provides subject matter expertise, mentors junior team members and partners cross-functionally to resolve complex issues.
Responsibilities:
- Own and manage strategic or high-risk customer accounts, ensuring accuracy, timely collections, and proactive resolution of disputes.
- Act as an escalation point for AR Account Managers when accounts require complex reconciliation or negotiation.
- Mentor and guide junior AR team members, sharing best practices and providing informal training support.
- Partner with Sales, Operations, and IT to drive process improvements and implement changes that enhance collections efficiency.
- Review aging reports and identify patterns or risks, recommending corrective actions to AR Manager.
- Support the AR Manager in preparing management reports, audits, or system enhancements.
- Participate in cross-functional projects (e.g., systems upgrades, policy changes) as the AR subject matter expert.
- Ensure compliance with internal controls and company policies across AR processes.
Skills:
- Strong ability to manage complex customer relationships and negotiations.
- Excellent written and verbal communication; able to represent the AR team with senior stakeholders.
- Skilled in mentoring, coaching, and developing peers without formal management authority.
- Analytical and detail-oriented with the ability to interpret data, spot trends, and propose solutions.
Knowledge:
- Advanced NetSuite knowledge, particularly with reconciliations, reporting, and data analysis.
- Deep understanding of end-to-end AR processes, from billing to collections to dispute resolution.
- Familiarity with credit risk management and compliance practices.
Talents:
- Proactive problem-solving and process optimization mindset.
- Ability to balance operational detail with strategic improvement.
- Recognized as a go-to expert within the team for difficult or unusual AR issues.
What’s it like to work here?
- Remote Work
- 90-Day Work Anywhere: Work from anywhere for 90 days yearly.
- Autonomy & Growth: Flexible schedules, ownership, career investment.
- Customer Obsessed: Everything we do is for our clients.
Perks & Benefits
- Best Self Allowance: Annual stipend for personal growth.
- Recharge Days: Monthly company-wide day off.
- Career Growth: We invest in you.
