Job Description
Director of Client Success | DFW (Hybrid)
Dallas-Fort Worth, TX (Hybrid: 2 days in office / 3 remote)
Robbins Recruiting Solutions is partnering with a growing, highly respected organization in the professional services space to identify a Director of Client Success. This is an exciting opportunity to step into a leadership role where you’ll shape the client experience, lead a high-performing team, and drive retention and growth strategies.
If you thrive in a fast-paced, client-focused environment and enjoy building scalable processes while developing people—this could be a great fit.
What You’ll Do
Leadership & Strategy
- Lead, coach, and develop a team of client success and account management professionals
- Design and execute retention and expansion strategies with a commercial mindset
- Track performance through KPIs and reporting to ensure team success
- Partner cross-functionally to improve processes and elevate client outcomes
- Serve as a key leader in a growing, evolving organization
Client Success & Account Management
- Drive proactive, consultative client relationships
- Ensure exceptional service delivery and client satisfaction
- Act as a liaison across internal teams to deliver seamless solutions
- Handle escalations with a client-first, solutions-oriented approach
Growth & Expansion
- Identify opportunities for renewals and account expansion
- Leverage client insights to strengthen relationships and increase value
- Monitor client health and mitigate risks
Delivery & Execution
- Own performance metrics including retention, expansion revenue, and NPS
- Ensure accurate documentation across the full client lifecycle
- Maintain consistency in processes and operational excellence
Requirements
What We’re Looking For
Required:
- 6+ years in client success and/or account management
- 3+ years leading and developing teams
- Strong communication and leadership skills
- Experience managing multiple priorities in a fast-paced environment
- CRM experience (Salesforce or similar)
- Proficiency in Microsoft Office tools
- Willingness to travel up to 25%
Preferred:
- Property Tax Experience
- Experience in professional services, consulting, or tech-enabled environments
- Strong presentation and stakeholder management skills
- Proven ability to drive urgency, accountability, and results
- Passion for delivering exceptional client experiences
Benefits
- High-impact leadership role with visibility across the business
- Opportunity to shape and scale a client success function
- Strong, people-first culture with focus on development and growth
- Competitive compensation + bonus potential
- Comprehensive benefits + hybrid flexibility
- 401(k) matching plan, Medical/Dental/Vision Plan
- Paid time off, Winter Break Company Close, Social Events
- Fitness Center
- Hybrid Work Schedule
$150,000 - $175,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
