Job Description
RouteThis is on a mission to revolutionize technical support. We build AI-powered solutions that help Internet Service Providers and Smart Home companies solve connectivity and WiFi problems, before the subscriber ever needs to call.
Our customers already benefit from our SaaS solutions today and we aim to magnify that value by building autonomous agents into our solutions. As we continue to advance our AI solutions, we are looking for a Strategic Advisor, focused on IVR/ Conversational AI Ecosystem. If you have deep experience in the IVR, contact center, or conversational AI ecosystem and want a high-impact advisory role with a path to a board seat, we would welcome a conversation.
We care deeply about our technology, resolving customer pain points, and getting stuff done fast and are looking for people who share these values and are ready to execute against them every day.
Role Overview
RouteThis is looking for a hands-on Strategic Advisor to help accelerate RAVA, our AI voice support solution for broadband and connected home support. This is not a passive advisor role. We want someone who can actively help us shape ecosystem strategy, open the right doors, refine our partner pitch, and build internal champions inside key organizations. This role starts as a structured advisory mandate with clear outcomes and can evolve into a formal board seat over time based on fit and impact.
What You Will Help Us Do
Shape partner strategy across IVR / CCaaS platforms, systems integrators, BPOs, and adjacent conversational AI players
Open executive relationships and help us get into the right partner conversations faster
Refine positioning and messaging so RAVA lands with the right audiences
Build strategic momentum that strengthens RouteThis’ long-term position in the ecosystem
How the Role Works (Initial Phase)
Type: Strategic Advisor (non-director)
Initial term: 6 months
Time commitment: ~4 to 8 hours per month
Working model: Directly with the CEO and one internal partner owner
You will not be expected to carry deals, manage our team, or run frontline execution. RouteThis owns execution. We need your judgment, network, and ecosystem credibility
About RouteThis:
RouteThis helps broadband providers and connected home brands reduce support costs and improve customer experience through AI-driven diagnostics and support automation. RAVA is our I voice support solution for broadband technical support.
We’re a team that values ownership, velocity, and customer obsession. We offer flexible work arrangements, competitive compensation, stock options, and a supportive environment for high-impact builders.
Sound like you? Apply now and help us shape the future of AI-first support.
Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
