Job Description
Join our dynamic Support Team at our Manila office as a Junior Technical Writer! Your primary focus will be crafting user-friendly guides, manuals, and documentation to empower SafetyCulture customers to understand and maximize the potential of our products. In this pivotal role, you’ll closely collaborate with developers and stakeholders to gather information, ensuring the accuracy and effectiveness of your documentation. Your talent for organizing information and keen attention to detail will play a crucial role in enhancing SafetyCulture’s customer experience. If you’re passionate about producing high-quality documentation and committed to enhancing customer journeys, this is an exciting opportunity for you to join our team in Manila. Apply now and contribute to our mission of delivering exceptional technical documentation and elevating customer satisfaction!
What will I be doing?
- Continuously create and update Help Center content, ensuring it remains current, relevant, and user-centric.
- Review team-generated content, providing constructive feedback to enhance clarity, accuracy, and consistency.
- Collaborate closely with Product & Engineering teams to maintain accuracy and relevance in documentation.
- Translate technical information into clear, customer-friendly language in the product, contributing to improving the overall product experience.
- Share product updates with customer-facing teams and assist with collaterals – i.e., Release calendar, knowledge syncs, and roadmap syncs.
- Support teams in public-facing documentation (e.g., mobile app release notes).
What do I need?
- Proficient writing and communication skills.
- Strong attention to detail with a knack for organizing information effectively.
- Capability to comprehend technical concepts and translate them into user-friendly language.
- Ability to work both independently and collaboratively in an agile work setting.
- Previous exposure to an agile development environment is advantageous.
- Familiarity with a headless CMS is considered a plus.
Work schedules
- 2 - 3x a week in the office (hybrid setup)
- Work hours to align with our Sydney HQ: 6 am → 3 pm, including considerations for daylight saving in Sydney.
- One out-of-hour 30-minute session a week to present product updates in our Knowledge Syncs.
We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK. Even if you don’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don’t rule yourself out, hit that apply button if this job resonates with youYou can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
