Job Description
About the Company
Savvital is a forward-thinking organization dedicated to empowering small and medium-sized businesses in the international market. We provide customized solutions and a diversified range of services to help our clients build a strong future. Our team comprises highly educated and motivated experts eager to enhance your workday capacity.+2
Our mission is to offer affordable solutions to growing companies through strategic task delegation, all while fostering an ecosystem that values the essential human touch every business needs. At Savvital, our motto from our inception has been to put our employees first, valuing the uniqueness and experience each individual brings to the organization.+1
About the Role
We are seeking a proactive Customer Success Executive ready to make a significant impact. This role requires a “DOER” who can champion client portfolios, forge lasting partnerships, uncover growth opportunities, and proactively safeguard retention.+1
If you possess a sales-driven mindset, a strategic, consultative approach, and thrive autonomously in a fast-paced remote environment, you are the ideal fit to drive client success.
Key Responsibilities
Point of Contact: Serve as the primary point of contact for the assigned client accounts.
Understanding: Develop a deep understanding of each client’s business, needs, and goals.
Onboarding Support: Support the onboarding of new clients, ensuring quick adoption and strong early outcomes.
Check-Ins: Conduct regular check-ins and business reviews to assess satisfaction and identify upsell/cross-sell opportunities.
Churn Risks: Anticipate and identify potential churn risks, working proactively to address them.
Monitoring: Monitor client usage, engagement, and satisfaction using internal tools and KPIs.
Collaboration: Collaborate with Sales, Product, and Operations teams to ensure a seamless client experience.
Manage CRM Records: Manage CRM records and documentation with timely updates.
Required Qualifications
Experience: Minimum 2 years in Customer Success, Account Management, or B2B Sales.
Communication: Excellent written and verbal communication, as well as client empathy.
Technical Skills: Proficiency in CRM tools (e.g., HubSpot, Salesforce), G-Suite, and basic project tracking tools like Asana, ClickUP, Trello.
Efficiency: Ability to multitask and prioritize in a deadline-driven environment.
Preferred Qualifications
- Experience in a service-based or outsourcing environment is a strong plus.
- Familiarity with US-based clients is a strong plus.
- Experience working with virtual teams or in remote customer-facing roles is a strong plus.
Ideal Candidate Profile
Transparent Communication: Communicates with integrity to foster trust and clarity with colleagues and clients.+1
Unwavering Dependability: Consistently executes tasks and honors all commitments, ensuring reliable support.+1
Proactive Accountability: Demonstrates strong accountability by owning outcomes and learning from mistakes.+1
Attention to Detail: Exhibits a keen eye for precision and accuracy to ensure high-quality, error-free work.
Proactive Problem-Solving: Anticipates issues and drives efficient solutions through research and teamwork.
Stakeholder-Centric: Maintains a professional approach to building strong partnerships.
Time Management: Masters prioritizing tasks and maintaining organized systems to meet critical deadlines.
What We Offer
- An employee-first culture that values individual uniqueness.
- A fast-paced, autonomous remote working environment.
- The opportunity to work with a team of highly motivated experts.
