Job Description
Vice President of Cloud Operations
Reston, VA-Hybrid
About ScienceLogic…
ScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT — where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale.
We’re accelerating digital transformation through the power of automation, AI, and analytics — giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence.
What we’re looking for…
We are seeking a highly skilled and experienced Vice President of Cloud Operations to lead our Operations and Site Reliability Engineering (SRE) teams in ensuring the reliability, scalability, and performance of our SaaS platforms. This role requires a strategic leader capable of driving operational excellence, fostering innovation, and growing high-performing global teams in a fast-paced environment.
What you’ll be doing…
- Develop and execute the strategic vision for SaaS Operations and Site Reliability Engineering, ensuring alignment with company objectives and customer needs.
- Oversee all aspects of SaaS operations, including service delivery, system uptime, and SRE practices to ensure optimal performance and reliability.
- Build, mentor, and lead a diverse global team of Operations and SRE professionals, fostering a culture of collaboration, innovation, accountability, and continuous improvement.
- Drive the adoption of automation and tooling across Operations and SRE to streamline processes, improve efficiency, and reduce manual effort.
- Establish, mature, and oversee incident management processes and procedures to ensure effective response and resolution of incidents, minimizing customer and business impact.
- Implement robust monitoring and alerting systems using ScienceLogic’s software to proactively identify and address issues before they impact system availability or performance.
- Collaborate with cross-functional partners to forecast resource needs and plan capacity to support business growth, integrating SRE principles and cost control.
- Ensure the security and compliance of SaaS platforms and digital infrastructure through best practices and governance controls.
- Identify opportunities to optimize system performance, reduce latency, and enhance the end-user experience using operational and SRE methodologies.
- Promote a culture of continuous improvement, experimentation, documentation, and knowledge sharing across Operations and SRE teams.
Qualities you possess…
- Bachelor’s degree in Computer Science, Engineering, or a related field required, Master’s degree in a technical or business discipline preferred.
- 10–15+ years of progressive experience in SaaS operations, cloud infrastructure, and Site Reliability Engineering.
- At least 5 years of leadership experience overseeing both Operations and SRE
- Expertise building and operating large-scale distributed systems, microservices architectures, and high-availability SaaS platforms.
- Deep knowledge of cloud technologies (AWS, Azure, GCP), containerization, orchestration (Kubernetes), and cloud-native tooling.
- Hands-on experience with monitoring & observability platforms, incident and problem management, automation and Infrastructure as Code, capacity planning, and cloud cost optimization.
- Strong understanding of security frameworks, compliance standards, and cloud governance practices.
- Experience optimizing performance, reliability, and scalability of SaaS platforms.
- Knowledge of SRE, security, and cloud operations best practices.
- Experience in fast-paced, high-growth technology environments.
Benefits & Perks
- Comprehensive medical, dental and vision plans.
- 401(k) plan with employer match.
- Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
- Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
- 5-year Service Milestone Sabbatical.
- Paid parental leave.
- Generous employee referral bonus program.
- Pet insurance.
- HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
- Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
- The opportunity to learn and develop from some of the best and brightest minds in the industry!
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.
About ScienceLogic
ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.
www.sciencelogic.com
