Job description
We are looking for a Key Account Manager (KAM) to manage and grow our strategic enterprise accounts, primarily large shippers and freight forwarders.
Reporting directly to the VP Customer Success, your main objective will be customer retention and account expansion, ensuring long-term value creation for both Searoutes and our clients.
This role requires a strong commercial mindset, deep understanding of the logistics and maritime ecosystem, and the ability to support customers operationally when needed, acting as a trusted partner across the full customer lifecycle.
- Own and manage a portfolio of strategic enterprise customers (shippers, digital providers and freight forwarders)
- Drive renewals, upsell, and cross-sell opportunities to maximize lifetime value
- Build strong, long-term relationships with key decision-makers and operational stakeholders
- Ensure high customer satisfaction by proactively addressing client needs and risks
- Act as a first-level support escalation when necessary, coordinating with product and technical teams to resolve issues
- Translate customer feedback into actionable insights for Product and Tech teams
- Monitor account health, usage, and performance indicators
- Support onboarding and adoption to ensure customers fully leverage Searoutes solutions
Salary range: 50,000€ to 65,000€ depending on experience and seniority + variables
3–7+ years of experience in Key Account Management, Customer Success, or Sales in SaaS, logistics, maritime, or supply chain
Strong knowledge of the shipping, freight forwarding, or logistics industry
Proven track record in account retention and expansion
Customer-oriented mindset with a hands-on approach
Comfortable interacting with both business and operational/technical stakeholders
Ability to step in on support topics when required and drive issues to resolution
Strong communication and negotiation skills
Fluent in English (French is a plus)
As part of our team, you will:
- Have a chance to re-shape the future of climate in logistics?
- Work remotely and be empowered to deliver your best work
- Have a high degree of learning and ownership in a dynamic environment
- Join our team building events and be an equal part of the team
