Job Description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The ServiceNow Security Organization (SSO)
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.
Team Overview
The Global Security Support Center – Application Security (GSSC AppSec) team is a globally distributed organization responsible for delivering ServiceNow’s Customer Penetration Testing and Security Findings (CPT & SF) program. The team evaluates, triages, and escalates customer‑identified security vulnerabilities that impact ServiceNow products. GSSC AppSec also partners closely with teams across the Security Organization (SSO) to support customer escalations, major security incidents, and strategic security initiatives. The team operates with a strong focus on representing the voice of the customer and reducing risk across the organization.
GSSC AppSec is a sub‑team within the broader Global Security Support Center (GSSC), aligned under Customer Security and Trust (CST) as part of the Security Organization (SSO).
Role Summary
This role is responsible for managing the GSSC AppSec team and ensuring effective execution of the CPT & SF program. The position requires a combination of technical application security expertise and strong leadership capabilities. The ideal candidate consistently demonstrates integrity, quality, precision, and exceptional communication skills.
Key Responsibilities
- Lead, coach, develop, and support the GSSC AppSec team while effectively delegating workload
- Own the CPT & SF program end‑to‑end, driving continuous improvements and ensuring the broader GSSC team executes efficiently
- Refine and mature team processes to enhance operational excellence and program scalability
- Collaborate with internal security and engineering teams to drive resolution of identified security vulnerabilities
- Act as the escalation point for complex or high‑priority customer security findings
- Engage directly with customers to understand key security concerns and communicate how ServiceNow mitigates their risks
- Provide leadership with clear and timely communication regarding program status, metrics, risks, and emerging trends
- Support major security incident response efforts by advocating for the customer perspective and contributing recommendations that promote secure and customer‑centric decision‑making
Qualifications
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 6 to 10 years in leadership or similar experience with education
- Experience leading teams, large programs, or major initiatives
- Strong written and verbal communication skills, with the ability to engage both technical and executive audiences
- Proven ability to ruthlessly prioritize and delegate in support of urgent business needs
- Deep application security expertise, including proficiency with the OWASP Top 10, security testing methodologies, and security risk rating frameworks
- Location requirements – placeholder (add specifics as needed)
Desired
- Relevant industry certifications: CISSP, CISM, CSSP, CEH, OSCP
- Bachelor’s degree
#SecurityJobs
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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