Job Description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is seeking a Partner Technical Advisor — AI to drive AI-enabled partner growth through deep, AI/ML architecture expertise, strategic business development, and ecosystem-wide thought leadership. This is a senior technical strategist role focused on helping partners build differentiated AI-powered solutions on the ServiceNow platform — from agent architecture and model selection through RAG design, multimodal AI, and AI-first solution commercialization.
Your expertise extends beyond ServiceNow capabilities to encompass the full AI ecosystem — foundation models, open-source frameworks, competing platforms — enabling you to guide partners on hybrid architectures and multi-vendor AI strategies that position ServiceNow as the enterprise AI platform of choice.
What You’ll Do
As an AI Partner Technical Advisor, you will serve as the go-to AI architecture expert for the partner ecosystem, driving deep technical co-innovation & commercial success for AI-powered partner solutions.
AI Architecture & Solution Co-Creation:
Provide expertise across agentic AI architectures, multi-agent orchestration, RAG, and multimodal AI; build reusable co-innovation assets including solution templates, vertical blueprints etc; and influence AI product roadmap via structured feedback loops with product teams.
Pipeline & Revenue Growth
Lead AI technical workshops and executive engagements with CAIO/CDO/CTO & co-design solution architectures; execute strategic proofs of concept(s), deliver tailored demonstrations of Now Assist and AI Agents, remove technical blockers at critical deal milestones.
Partner AI Capability Building
Design and deliver AI architecture training, workshops, and executive briefings that build partner capability; mentor partner architects on AI engineering, prompt design, and agent development; assess and mature partner AI competencies; and represent ServiceNow’s AI innovation at industry events and thought leadership forums.
Business Growth & Value Realization
Collaborate with Partner Technical Advisors on AI-focused joint business planning, guide partners from concept to commercialization while connecting AI architecture to measurable business outcomes—efficiency gains, revenue impact, and ROI—with clear monetization pathways and value narratives.
AI Ecosystem Intelligence
Maintain expert-level knowledge of the broader AI ecosystem—OpenAI, Google, Microsoft, AWS, Anthropic, and open-source frameworks; foundational to intermediate data & analytics knowledge; foundational knowledge to ensure responsible AI design with governance and safety guardrails
Qualifications
What you need to be successful in this role:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 8+ years pre-sales, solution architecture, or technical consulting experience with proven success leading technical discovery, POCs, and partner workshops.
• 5+ years hands-on experience with AI/ML architecture, model development, and deployment; deep expertise in foundation models, agent frameworks, and RAG architectures.
• Expert-level knowledge of enterprise platform architecture and AI capabilities; experience with cloud infrastructure (AWS, Azure, GCP).
• Demonstrated understanding of the broader AI ecosystem beyond any single platform, including major AI providers and open-source frameworks.
• Deep expertise in AI adoption patterns for at least two industry verticals (e.g., Financial Services, Healthcare, Manufacturing, Public Sector).
• Proven experience engaging with CAIO/CDO/CTO-level technical executives and articulating complex AI concepts to diverse audiences.
• Experience working with partner ecosystems (GSIs, SIs, ISVs) and understanding partner business models and co-selling dynamics.
• Track record of external thought leadership including conference presentations, published content, or industry recognition.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Preferred & Standout Experience:
• Experience with ServiceNow platform and Now Assist AI capabilities, AI Agents, and AI Agent Fabric.
• Experience with agentic AI implementations, multi-agent systems, or autonomous workflow design.
• Background in strategy consulting, product management, or technical advisory roles.
• Experience in Federal government or regulated industries.
• Hands-on experience with prompt engineering, fine-tuning, or model evaluation frameworks.
Travel for partner, customer, and organizational activities up to 25%.
FD21
For positions in this location, we offer a base pay of $131000 - $217000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
