Job Description
About the Role
At Sesame, we’re building a better, more accessible healthcare experience - and our support team plays a big part in making that happen. Sesame is the first-ever healthcare marketplace, connecting thousands of healthcare providers across all 50 states directly with American consumers who are seeking high-quality, convenient medical care at half the price of what is typical. We stripped away all of the things that needlessly complicate healthcare (third-party fees, skyrocketing deductibles, opaque billing practices and lengthy wait times) and replaced them with a system where patients pay far less for the same doctors who would treat them through insurance plans. We call it, “Half-Price Health Care.”
As a Customer Service Representative II, you’ll be on the front lines helping patients and providers navigate their care with confidence. You’ll handle a range of operational and support tasks, customer escalations and act as a bridge between the customer, internal teams and external partners making sure things run smoothly and issues are resolved quickly and thoughtfully.
This role is a great fit for someone who’s detail-oriented, proactive, and genuinely cares about improving the customer experience. You’re not just here to complete tasks - you’re here to make things better and elevate the customer experience.
Responsibilities
What You’ll Do
Support patients and providers by resolving issues with care, clarity, and efficiency
Manage day-to-day operational work using internal tools and workflows
Stay organized and keep things moving, following through on tasks from start to finish
Identify patterns or recurring issues and raise them to your team
Help investigate and resolve problems, both independently and with support
Collaborate with teammates and cross-functional partners to improve the customer experience
Assist Customer Service management and own special projects as needed
Contribute ideas and feedback that help us improve our processes and systems
Requirements
What We’re Looking For
1-2 years experience in a support, operations, or customer-facing role
Experience in healthcare, especially telehealth, is preferred
Preference for experience handling billing issues
Familiarity with systems like Stripe and Zendesk highly preferred
Strong attention to detail and the ability to stay organized across multiple tasks
A thoughtful, solutions-oriented approach to problem-solving
Clear, empathetic communication skills; excellent phone demeanor
Comfort working with tools, systems, and structured workflows
A proactive mindset - you take initiative and don’t wait to be asked
Ideal candidate
What Success Looks Like
You consistently deliver high-quality, accurate work
You take ownership of your responsibilities and follow through
You spot issues early and help drive solutions
You contribute positively to your team and the customer experience
You’re proactive with follow-ups and committed to going the extra mile
You’re always looking for ways to improve how things are done
Sesame benefits
Why Join Sesame?
Be part of a mission-driven team improving access to healthcare
Work in a collaborative, supportive environment
Grow your skills and take on increasing responsibility over time
Have a real impact on the experience of patients and providers
Full benefits package, including health insurance and paid vacation time
$21 - $23 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
