Job Description
We are looking for an SMB Partners Success Manager to join our Partners Success Team and support the growth and overall experience of our Tier 3 SMB partners. In this role, you will contribute to the execution of scalable SMB growth initiatives, ensuring a consistent and positive partner experience while supporting the adoption and effective use of Skroutz’s products and services. Working closely with both partners and internal stakeholders, you will leverage data, feedback and structured processes to deliver measurable impact, while helping translate insights into continuous improvements across our products and operations.
What you will be doing
Proactively and reactively engage in calls and discussions with SMB partners in the context of growth and experience related initiatives.
Conduct initial research and analysis of the SMB partner base to support targeted actions and initiatives
Identify growth opportunities, risks or patterns across the SMB partner base and escalate insights when needed
Analyze & segment partners base, based on behaviors, characteristics & interests
Regularly review partner-related requests or inputs and support the resolution of complex or escalated cases when required and ensuring partner satisfaction
Collaborate closely with Category Management, Product, Operations and other cross-functional teams to drive the implementation of strategic projects and initiatives
Capture partner feedback regarding their experience and translate it into actionable insights
Track performance metrics per initiative and report on progress
Act as the voice of SMB partners within the organization, advocating for their needs and priorities
Bachelor’s degree in Business, Economics, Sales
At least 1 year of experience in an account management or active sales roles
Excellent Office & Google suite skills
Excellent written and verbal communication skills (both Greek & English)
Familiarity with CRM tools (e.g. Salesforce) and ticketing systems is a plus
Basic data literacy and interest in working with reporting and performance metrics
Strong organizational skills with the ability to manage multiple tasks in parallel
Ability to work effectively in a fast-paced and dynamic environment
Team-player mindset with a collaborative approach
High sense of ownership, accountability and attention to detail
Strong negotiation skills, with the ability to follow-through on client contracts
A great opportunity to contribute to the evolution of Skroutz towards becoming one of Europe’s fastest growing Marketplaces
Thrive in an environment that champions ambitious goals, empowers autonomy, fosters mentoring, and unlocks exciting opportunities for both personal and business growth
Competitive full-time salary
Ongoing training and development
Access to books, online courses, and relevant resources
Top of the Line tools and equipment
Private Medical Plan
Hybrid Working
Free gym membership at Golden Gym in Athens, plus OAKA cross training & running courses, Padel and online yoga
For all New Skroutz Fathers we offer 30 working days paternity leave (1,5 months in total)
Monthly childcare allowance for all Skroutz Parents
When at the office, we offer free food catering (breakfast & lunch)
Free Skroutz Plus subscription
As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, or religion.
Disclaimer:
Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.
