Job Description
Who We Are
For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers’ needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.
Customer Onboarding Specialist
Overview
We are seeking a dynamic and client-focused Customer Onboarding Specialist to educate and empower customers to fully realize the value of their investment in SPINS solutions. This role will primarily support new clients and clients developing foundational skillsets, guiding them through onboarding and early-stage adoption with a high-touch, white-glove experience.
The Data Enablement Specialist operates under the direction of Data Enablement Managers and is responsible for executing onboarding programs, delivering structured training, and reinforcing standardized customer journeys. This is a high-impact role within a newly established team, ideal for someone who thrives in a fast-paced environment and enjoys building expertise while supporting evolving processes.
Key Responsibilities
- Lead structured onboarding engagements for new clients, ensuring a seamless transition from sales handoff to active platform adoption.
- Deliver foundational platform training that builds core competency across SPINS datasets, tools, and methodologies.
- Execute standardized onboarding playbooks developed by Data Enablement Managers, ensuring consistency and scalability.
- Identify early knowledge gaps and proactively guide clients toward skill development and confidence in platform usage.
- Monitor onboarding milestones and adoption indicators, escalating risks or opportunities to Data Enablement Managers as needed.
- Reinforce best practices and usage standards during the first 30–90 days of the client lifecycle.
- Deliver virtual training sessions across CPG, consumer, and eCommerce data solutions, ensuring clients understand data sources, methodologies, and applications.
- Support use-case–driven training programs aligned to defined client objectives and maturity levels.
- Translate complex datasets into practical, actionable insights tailored to developing users.
- Manage daily client engagement activities within the Customer Success platform (e.g., Planhat, Gainsight, or ChurnZero), ensuring accurate documentation and follow-up.
Cross-Functional Partnership
- Support go-to-market initiatives by assisting in enablement rollout for new tools and feature enhancements.
- Participate in alpha and beta testing cycles, gathering structured feedback and documenting client experiences.
- Share frontline client feedback with Data Enablement Managers to inform broader strategy, training refinement, and product insights.
- Collaborate with Sales, Product, and Customer Success teams to ensure onboarding standards align with broader organizational goals.
Qualifications
Required
- 2–5+ years of experience in data solutions, CPG insights, consumer analytics, eCommerce analytics, customer success, or client-facing training roles.
- Strong knowledge of CPG datasets, consumer/behavioral data, or eCommerce performance metrics (experience in one or more required).
- Proven experience developing and delivering training programs in both small-group and large-scale formats.
- Demonstrated ability to translate complex data concepts into clear, practical insights for non-technical audiences.
- Prior experience using Customer Success Platform (PlanHat, Gainsight, ChurnZero)
Salary Range: $65,000 - $70,000
Note: Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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What SPINS Offers
We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.
- We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
- Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
- Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.
The SPINS Way
- Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
- Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
- Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
- Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.
For details about the information SPINS’s collects about our applicants and how we use it, please see the SPINS Privacy Policy here.
