Job description
Company Description
SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.
Job Description
At Squaretrade, we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions of people across the world. Our success is due to our focus on delivering great service to our customers through a modern, digital platform.
We are looking for an experienced Senior Digital Product Manager to drive strategic initiatives that accelerate our roadmap for troubleshooting and claim filing. As a Senior Digital Product Manager, you will own the definition, delivery, and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.
This role serves as a critical bridge between operations, customer experience, and technology. You will work closely with subject matter experts across the business to deeply understand challenges, validate assumptions through product discovery, and translate insights into actionable priorities. You will manage the strategic product vision, roadmap, and backlog to maximize enterprise and customer value.
Beyond discovery, you will partner with engineering and global product teams to drive solutioning and reimagine the end-to-end experience. In this high-impact role, you’ll define desired outcomes, enable teams to deliver best-in-class customer and customer service agent experiences, and directly influence overall business success through innovative, outcome-based delivery.
What’s Great About This Role?
- Shape the future of troubleshooting and claim filing experiences by delivering measurable business and customer outcomes
- Lead high-impact initiatives with visibility across the organization and influencing strategic priorities
- Collaborate with senior stakeholders to align product vision with enterprise goals and customer needs
- Play a pivotal role in transforming complex workflows into seamless, intuitive experiences for customers
You’re A Great Candidate If You:
- Have deeply curious, empathetic and customer obsessed mindset
- Excel at influencing stakeholders and driving consensus through transparent communication and strong relationship management
- Are metrics-driven, using KPIs, customer feedback, and data insights to inform backlog prioritization and product strategy
- Engage in discovery and test-and-learn activities to validate assumptions and guide product direction
- Can decompose complex problems into manageable stories to then create and prioritize a clear backlog for the product team
- Manage the product vision and roadmap effectively and providing timely feedback on development iterations
- Are proactive in anticipating challenges and identifying opportunities to deliver value
- Are flexible and adaptable, able to navigate ambiguity within your product and across the organization while maintaining focus on outcomes
Minimum Qualifications:
- 4+ years of experience as a product manager within a technology development environment
- Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
- BA/BS Degree
Nice to Have:
- Expertise in AI technologies (LLMs, GenAI, and Agentic AI) including productionizing AI-solutioned products
- Previous Scrum Master or Project Management experience
Qualifications
- 4+ years of experience as a product manager within a technology development environment[HP1]
- Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
- BA/BS Degree
Nice to Have:
- Expertise in AI technologies (LLMs, GenAI, and Agentic AI) including productionizing AI-solutioned products
- Previous Scrum Master or Project Management experience
Additional Information
At SquareTrade you’ll have access to:
- Medical, dental and vision coverage with network optionality to support our dispersed workforce
- HSAs and FSAs
- Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
- $75 monthly allowance to support self-care and well-being
- Up to 4% company match into 401(k)
- Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
- Paid Time Off
- Work flexibility
- Talent shares
- Tuition reimbursement
- Learning opportunities
- Hybrid work arrangements
- $80 monthly internet connectivity stipend
- Various corporate perks and discounts
This role is a hybrid role associated with our Bay Area Office or Denver, CO office.
SquareTrade estimates the possible base compensation for this role, if hired in the San Francisco Bay Area, California, to be in the range : $175K - $200K
SquareTrade estimates the possible base compensation for this role, if hired in the Denver, Colorado, to be in the range : $135K - 170K
SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.
The Team: http://www.squaretrade.com/leadership
Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.
