Job Description
Company Description
SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.
Job Description
At SquareTrade, Inc. d/b/a Allstate Protection Plans (“Allstate Protection Plans”), we help our customers when they need us most. As the market leader of protection plans, we touch the lives of millions of people across the world. Our success is due to our focus on delivering great service to our customers through a modern, digital platform.
We are looking for an experienced Senior Digital Product Manager to independently lead strategic initiatives across media‑driven experiences and enterprise trust & safety capabilities.
This role requires a high degree of autonomy, with the expectation that you can independently own your product area from end‑to‑end and consistently drive progress with minimal oversight.
You will shape how we leverage media to simplify the claim journey while ensuring trusted interactions across the ecosystem, operating at the intersection of customer experience innovation and platform integrity.
As a Senior Digital Product Manager, you will fully own the strategy, vision, roadmap, delivery, and lifecycle management of your product, ensuring all efforts drive measurable business outcomes and maximize enterprise and customer value.
In this role, you will operate as the primary point of accountability across operations, customer experience, and technology by driving alignment, resolving conflicts, and ensuring consistent forward progress for your product area. You will partner with subject matter experts to understand challenges, validate assumptions through discovery, and translate insights into clear priorities. You are expected to navigate complex stakeholder dynamics, make confident decisions, and independently drive initiatives forward while ensuring alignment across stakeholders.
Beyond discovery, you will partner with engineering and global product teams to drive solutioning and reimagine the experience. In this high-impact role, you’ll define desired outcomes, enable teams to deliver best-in-class customer and agent experiences, and directly influence business outcomes through measurable results.
What’s Great About This Role?
- Shape the future of AI‑powered claim experiences by leveraging customer- provided signals (e.g. media today, broader inputs tomorrow) to drive smarter, more automated decisions and faster paths to resolution
- Operate with high ownership and autonomy while leading visible, high-impact initiatives across the organization
- Align product vision and roadmap with enterprise goals and evolving customer needs to drive next-generation claim experiences
- Influence senior stakeholders and align cross-functional teams around clear priorities and measurable outcomes
- Transform complex workflows and systems into seamless, intuitive customer experiences
You’re A Great Candidate If You:
- Have deeply curious, empathetic and customer obsessed mindset
- Are highly self-directed, owning product initiatives end-to-end from vision through execution without needing day-to-day guidance
- Demonstrate a strong bias for action proactively identifying opportunities, surfacing risks early, and speaking up to drive decisions forward
- Excel at influencing and challenging stakeholders, navigating complex dynamics, and resolving misalignment with confidence
- Able to navigate ambiguity and evolving problem spaces to set clear direction, make informed decisions without complete information, and drive data-informed improvements in customer experiences
- Break down complex problems into clear priorities and deliverables, ensuring consistent progress and execution
- Are metrics-driven, using KPIs, customer feedback, and data insights to inform backlog prioritization and product strategy
- Engage in discovery and test-and-learn activities to validate assumptions and guide product direction
Qualifications
- 7+ years of experience as a product manager within a technology development environment
- Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
- Experience navigating complex stakeholder environments and driving alignment across teams
- BA/BS Degree
Nice to Have:
- Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)
- Previous Scrum Master or Project Management experience
Additional Information
At SquareTrade you’ll have access to:
- Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
- Up to 4% company match into 401(k) and contributions into your company-sponsored pension
- $75/month budget to help prioritize your physical wellbeing
- $80/month stipend to subsidize connectivity costs
- Mental health resources including free 1:1 therapy, coaching sessions and digital resources
- Supportive leave policies
- Flexible Time Off Policy in addition to 9 Company Holidays
- Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
- Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
- Various corporate perks and discounts
This role is a hybrid role associated with our Bay Area Office.
SquareTrade estimates the possible base compensation for this role, if hired in the San Francisco Bay Area, California, to be in the range : $170K - 200K
SquareTrade/ Allstate generally does not sponsor individuals for employment-based visas for this position.
The candidate(s) offered this position will be required to submit to a background investigation.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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