Technical Program Manager

Job description

Healthcare SaaS Implementation Partner / Technical Program Manager

Location: Remote (U.S. preferred for client-facing leadership)

Reports To: CEO / Head of Client Delivery

Department: Implementation, Customer Success, Product Operations

About Steer Health

Steer Health is an AI-powered growth and automation platform transforming how healthcare organizations manage patient access, scheduling, intake, and care coordination. Our platform integrates deeply with hospital and clinic systems and directly impacts revenue, operational efficiency, and patient experience.

We operate in complex enterprise healthcare environments and high-velocity SMB markets simultaneously. Execution excellence is not optional — it is core to our success.

Role Summary — This Is Not a Traditional PM Role

We are seeking a high-ownership, startup-caliber Implementation Partner / Technical Program Manager who will operate at the intersection of CEO priorities, enterprise clients, Engineering, Product, and Customer Success.

This role owns delivery outcomes, not just project tracking.

You will be responsible for:

• Making sure implementations actually succeed
• Driving teams through ambiguity and tight deadlines
• Escalating early, solving fast, and never letting issues linger
• Acting as the operational backbone of our largest and most strategic accounts

You must be comfortable operating in high-pressure environments, making decisions with incomplete information, and holding teams accountable while maintaining strong client trust.

Core Responsibilities

Extreme Ownership of Client Delivery

• Own end-to-end implementation success from contract to stable production
• Personally accountable for timelines, quality, and client satisfaction
• Drive aggressive go-live schedules while managing risk and dependencies
• Anticipate problems before they impact customers and escalate early

CEO-Level Execution Partner

• Work directly with the CEO on critical client programs and escalations
• Translate executive priorities into operational execution across teams
• Provide clear, data-driven updates on risks, delivery status, and outcomes

Cross-Functional Command Center

• Act as the single point of accountability across:

  • Engineering
  • Product
  • Integrations
  • Customer Success
  • Sales (handoff and scope control)

• Break silos and drive alignment when priorities conflict

• Ensure product gaps, integration blockers, and resourcing issues are surfaced and resolved quickly

Healthcare Integrations & Automation Leadership

• Lead implementations involving:

  • EHR systems (Epic, Cerner, Athena, Meditech, Allscripts, etc.)
  • HL7, FHIR, APIs, and healthcare data pipelines

• Validate workflow automation designs across scheduling, intake, referrals, and care coordination

• Ensure data accuracy, reliability, and compliance in all integrations

Operational Discipline & Detail Orientation

• Build and enforce:

  • Implementation playbooks
  • Checklists
  • Acceptance criteria
  • Go-live readiness standards

• Track every dependency, configuration, and integration milestone

• Obsess over details that impact patient experience and provider workflows

Agile & Fast-Moving Delivery

• Work inside sprint cycles and release calendars with engineering
• Drive backlog prioritization tied to client commitments
• Coordinate releases, hotfixes, and phased rollouts
• Balance speed with stability in production systems

Who You Are (This Is Critical)

You are someone who:

• Thrives in startup environments with chaos, speed, and pressure
• Is comfortable saying “this is not acceptable” when delivery is at risk
• Can hold senior engineers, product leaders, and clients accountable respectfully but firmly
• Is deeply detail-oriented and uncomfortable with ambiguity left unresolved
• Treats customer outcomes as personal responsibility

This is not a role for someone who only tracks tasks — this is for someone who makes things happen.

Required Qualifications

• 10–15+ years of healthcare IT or healthcare SaaS delivery experience

• Deep hands-on experience with:

  • EHR integrations
  • HL7, FHIR, APIs
  • Healthcare workflow implementations

• Proven success leading complex enterprise healthcare implementations

• Strong technical fluency and ability to work directly with engineering teams

• Exceptional executive-level communication and client management skills

• Track record of delivering under tight deadlines and high visibility

Preferred Qualifications

• Startup or scale-up SaaS experience in healthcare or enterprise software
• Prior experience acting as an “implementation partner” or delivery owner
• Agile, PMP, or SAFe certifications
• Cloud platforms: AWS, Azure, or GCP
• Experience building implementation teams or delivery frameworks from scratch

What Success Looks Like in This Role

• Enterprise clients go live on time with stable, compliant integrations
• Engineering and Product teams are aligned to real customer priorities
• Escalations are handled quickly and proactively
• Customer trust increases, not decreases, during stressful go-lives
• Implementation becomes a competitive advantage, not a bottleneck

Why This Role Matters at Steer Health

This role directly impacts:

• Revenue realization
• Customer retention
• Product credibility
• Executive confidence with enterprise clients

You will be one of the most trusted execution partners to leadership and customers alike.