Job Description
About SugarAI UK Limited
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office a minimum of 3 days per week.**
Impact You Will Make in the Role:
- Develop and maintain database documentation, including data standards, procedures
and definitions for data elements and tables in the company.
- Identify and implement database requirements for new or existing applications by
working collaboratively with other teams.
- Optimize database performance and efficiency by evaluating and recommending new
database technologies.
- Support users and developers by resolving data-related technical issues and
troubleshooting queries by guiding them with best practices.
- Execute regular database maintenance tasks, including database defragmentation,
backups, and database replication.
- Design, install, configure and maintain database systems, including monitoring,
patching, tuning and troubleshooting issues.
- Provide a seamless flow of information by keeping the database running smoothly.
- Ensure data security and integrity, including implementation of access controls,
backups and recovery plans.
- Support ongoing database operations to support application and customer activities
What You Will Bring:
- 5+ years of experience in database administration or in a similar role
- Experience in database backup, disaster recovery planning, performance optimization
and data security
- Extensive knowledge with container orchestration technologies including Docker and
Kubernetes
- Knowledge of database management systems such as MySQL, Postgres and MSSQL
- Outstanding communication and collaboration skills to work in a team environment
- Strong analytical and problem-solving skills to provide quick solutions to issues
- Experience with virtualization and cloud technologies
- Strong knowledge of version control systems and hands-on experience with Git
Preferred Qualifications:
- Experience in an on-call rotation
- Additional database platform experience ( DB2, Oracle, etc.. )
- Previous experience as a mentor or adviso
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we’re dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
· UK Pension Scheme
· Private medical and dental insurance
· Health &Wellness Reimbursement Program
· Unpaid sabbatical leave
· Educational Resources - Career & Personal Development Program
· Various discount programs (i.e. travel, virtual exercises classes, etc.)
· We are a merit-based company with many opportunities to learn, excel and grow your career!
#LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
