Job Description
Symplicity is a global higher education technology company serving more than 1,200 universities across 40+ countries. Our platform helps institutions connect students to career opportunities, streamline campus operations, and improve student success outcomes. Recently acquired by Volaris Group, a division of Constellation Software, Symplicity is entering an exciting phase of international growth, product innovation, and market expansion.
We are seeking a highly motivated and client-focused Software Implementation Manager to support our growing presence across the Asia-Pacific (APAC) region, with an immediate focus on Australia and New Zealand. This is an exciting opportunity to play a strategic role in delivering impactful technology solutions to higher education institutions while contributing directly to Symplicity’s continued expansion in the region.
About the Role
As a Software Implementation Manager, you will lead end-to-end client onboarding and implementation projects, acting as the primary point of contact throughout the deployment lifecycle. You will partner closely with universities and career services teams to understand their goals, configure solutions aligned with their needs, and ensure successful product adoption.
This role combines project management, client consulting, training, and solution delivery, requiring strong communication skills, business acumen, and the ability to manage multiple projects in a fast-paced, international environment.
Location: Brisbane City (Hybrid – 1 day per week onsite)
Travel: Occasional client site visits
Key Responsibilities
- Lead implementation projects from kickoff through launch and adoption for assigned APAC clients.
- Gather and analyze client requirements to align system configuration with institutional goals and career services objectives.
- Conduct client training sessions and “train-the-trainer” workshops on system functionality, tools, workflows, and advanced modules.
- Provide consultative guidance on implementation best practices and recommend creative configuration solutions when needed.
- Develop and manage project plans, timelines, deliverables, and implementation milestones to ensure projects remain on schedule and within scope.
- Coordinate with internal teams, including Professional Services, Product, and Client Relationship Specialists, to support successful deployments and custom solutions.
- Review system configurations prior to launch, identify gaps or risks, and communicate recommendations to clients.
- Maintain regular communication with clients throughout onboarding and post-launch to ensure satisfaction, adoption, and successful transition to long-term account management.
- Support pre-sales activities, including product demonstrations, project scoping, and proposal input when necessary.
- Manage multiple concurrent implementation projects while maintaining a high level of organization and client service excellence.
About You
- Bachelor’s degree (BA/BS) in a related field required.
- 2+ years of experience in software implementation, SaaS onboarding, client success, project management, or a related customer-facing role.
- Experience implementing enterprise technology solutions and/or working with higher education or career services environments is highly preferred.
- Strong project management, organizational, and problem-solving skills.
- Excellent communication and presentation abilities, with confidence leading client-facing training sessions and workshops.
- Demonstrated ability to manage multiple priorities and adapt in a fast-paced, evolving environment.
- Strong business acumen and consultative mindset with a focus on delivering exceptional customer experiences.
- Quick learner with the ability to become highly proficient in Symplicity’s software solutions.
- Comfortable working within a global and cross-functional team environment.
- Availability to travel up to 25% across the APAC region.
- Passion for the Higher Education space and its impact.
Why Join Symplicity?
- Opportunity to contribute directly to Symplicity’s international growth strategy.
- Exposure to global clients and cross-cultural collaboration across APAC.
- Dynamic, collaborative, and “fun but focused” work environment.
- Hybrid work model with flexibility and autonomy.
- Comprehensive benefits package.
- Career growth opportunities within a rapidly expanding global organization backed by a leading software investment group.
