Job description
Company Description
- Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
- Take on new responsibilities and learn new skills that elevate both your personal and professional journey within a supportive environment
- Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
Why Join Us?
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
This role partners with TAL’s Group Life stakeholders to support business initiatives by designing practical, customer-centred digital and business solutions. It oversees system enhancements, provides day-to-day operational support, and ensures clear documentation of new and evolving processes and technologies to enable seamless delivery and continuous improvement.
In This Role You Will
Review and analyse existing business processes to identify opportunities for improvement that enhance customer experience, streamline delivery, reduce costs and eliminate inefficiencies.
Partner with business stakeholders to capture requirements and translate them into well-defined user stories, working closely with engineering teams to deliver intuitive, end-to-end user experiences.
Develop clear written and visual documentation that communicates both technical and non-technical aspects of the product, supporting rapid knowledge transfer and consistent adoption across partner environments.
Act as a subject matter expert and key point of contact for client enquiries, issues and change requests, providing timely and informed support.
Support pre-sales and account management activities by presenting and demonstrating the team’s digital solutions to internal and external stakeholders
Coordinate and deliver digital initiatives, ensuring they meet agreed timelines and business requirements.
Design, refine, and execute test cases to support thorough User Acceptance Testing and ensure solutions meet quality standards.
Qualifications
Proven experience in digital business analysis, with a focus on creating exceptional customer experiences.
Strong background in Agile delivery and hands-on expertise with modern digital frameworks, including Scrum, Kanban, Lean, process mapping, and user acceptance testing.
Excellent communication and interpersonal skills, capable of building and maintaining collaborative relationships with both internal teams and external stakeholders.
Relevant professional qualifications such as CSPO, ASPO, CSM, A-SCM, or certifications in Business Analysis or Project Management are desirable.
Proven ability to implement and integrate new ideas and approaches into existing processes, with a strong capacity to adapt to change.
Skilled at recognising business, commercial, and technical risks and implementing effective mitigation strategies.
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
