Job description
Company Description
- Help protect over 5 million Australians, making a real difference in their lives during their most challenging times.
- Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
- Flexible work location: Melbourne or Sydney
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
The Partnership Analyst is a key contributor to TAL’s Group Partnerships team, ensuring outstanding outcomes for our superannuation and corporate partners. This role delivers high-quality operational insights, relationship management, and technical/product support to help TAL meet contractual obligations, enhance partner satisfaction, and drive continuous improvement across the business.
You will collaborate closely with stakeholders across underwriting, claims, product, complaints, and technical teams to manage reporting, resolve queries, and assist in delivering strategic initiatives.
Success in this position requires a proactive, persuasive, and self-driven approach, along with the ability to influence diverse stakeholders and balance competing priorities. Equal emphasis is placed on ownership and follow-through, quality and attention to detail, and timeliness and urgency.
In This Role You Will
- Develop a strong understanding of TAL’s contractual, regulatory and operational commitments across Insurance Service Agreements and related documentation
- Provide timely and professional support to the Partnership Management team, implementation tasks and general relationship management activities
- Support fund administrators/trustees by facilitating queries and providing operational insights across underwriting, claims, contact centre, complaints and technical teams.
- Complete data analysis deep dives to identify operational trends, risks or insights that may impact partner outcomes or service delivery
- Prepare and deliver reporting in line with contractual obligations under the Insurance Services Agreement (ISA), ensuring accuracy, timeliness and clear communication of insights or required actions
- Assist in preparing partner updates, responses to escalations, and coordination of stakeholder actions across the business
Qualifications
- High proficiency in Microsoft Office 365, particularly Excel (pivot tables, lookups, data analysis and reporting
- Solid analytical capability, including the ability to interpret data, identify insights and prepare clear summaries
- Strong client relationship management and customer service orientation
- Minimum 3 years’ experience in the financial services sector (life insurance, superannuation or wealth management preferred)
- Experience in operations, product, partnerships or claims is highly regarded
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
- An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
- Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
- Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
