Job description
Description
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Business System Analyst to join one of our clients’ teams. If you’re looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Requirements
Duties & Responsibilities
● Carries out analysis and interpretation of client requirements in the light of the existing software systems developed by our clien
● Performs gap analysis of new requirements against existing functionality
● Creates detailed use cases
● Assists in managing client delivery and release schedules for projects, changes, service requests and mandatory releases as per clients’ SLAs
● Takes responsibility of the overall progress of assigned tasks upon which he/she is working with strict adherence to SLA and quality standards ● Acts as a central point of contact (via e-mail, teleconferencing and on-site workshops) for clients in order to understand, gather and analyse their business requirements
●Document high level test cases to ensure that the QA team has the necessary knowledge to prepare functional and regression test cases and viable acceptance criteria
● Participate in the review of the detailed test cases with QA team to ensure it meets client requirements and represent end-users in the UAT phase
● Creates viable specifications which lead to applicable acceptance criteria and High Level Test Cases emerging from client requirements
● Provides Knowledge Transfer sessions
● Is able to work under pressure to agreed SLAs whilst maintaining acceptable quality standards
● Liaises with Project Definition, Change Management and Technical teams to ensure compliance with the client business requirements and agreed specifications
● Help technical teams to create optimal use cases and database design
● Delivers release to clients and provide support during implementation
● Participates in onsite support or training as per clients’ request
● Works closely with clients and colleagues to facilitate migration of data to/from the software systems
● Provides 2nd line support for clients and support team’s in line with applicable SLAs
● Participates in the 24x7 shift to provide client 2nd line support when necessary
● Liaises with Quality Assurance Team to perform audits and recommend corrective action were necessary and to monitor corrective actions
● Maintains status reports for all tasks on a regular basis
● Establishes a good working relationship with customers and other peers
● Performs any other duties that may be assigned from time to time
Requirements
● Advanced diploma in ICT / Bachelor of Science in Business Analytics or Software Development / Bachelor’s Degree in Computer Science or information systems / Degree in Business with IT - Master’s degree is desirable
● Extensive experience in business requirements gathering, business requirements definition, and system configuration and design
● Knowledge of financial services industry and an understanding of end-to-end systems development life cycles
● Minimum 4 years of work experience in a similar role
● Exhibit strong documentation skills
● Must be proficient in SQL Language
● Must be able to facilitate remote and face to face client meetings
● Must have strong written and oral communication skills
● Must be autonomous within a team that is passionate about delivering quality.
● Preferably should have a good knowledge of the payments industry
● Preferably have knowledge of user stories or use cases
