Job Description
OUR MISSION
We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.
Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.
As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.
Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.
WHAT YOU’LL DO
The Specialty Behavioral Health Oncology Nurse role is focused on supporting members living concurrently with cancer and with high-complexity, persistent, and multifactorial behavioral health needs. This role will partner closely with our Care Team, including Social Work and Community Health Workers, to address barriers related to behavioral health - serving as the nursing expert, addressing symptom management and clinical education. This role reports to our RN Care Team Lead.
In this role, you will conduct clinical assessments, monitor for changes in health, coordinate care, and educate members and caregivers about their diagnosis and treatment using telemedicine and telephonic platforms to support our members as they move through the oncology care continuum. You will demonstrate a strong clinical focus that supports the need for culturally competent care. Additionally, you will help improve Thyme Care’s service offerings by communicating member and provider feedback to our clinical leadership. You will also assist with other administrative projects as needed.
KEY RESPONSIBILITIES
Clinical Care and Member Support
- Provide ongoing, longitudinal nursing support for members whose behavioral health concerns range from mild adjustment related coping support needs to more severe mental illness.
- Monitor member progress, provide regular updates, and establish targeted support plans with the healthcare team in case conferences.
- Build strong, trusting relationships with providers to optimize care and prevent readmissions for our members.
- Conducting telephonic assessments, including pain assessments and medication reconciliation.
- Partner with non-clinical Care Team members to support the member’s social determinants of health needs, such as food resources, transportation access, and support at home.
- Ensure members have access to medications and appointments, providing referrals and support as appropriate.
- Be available for urgent clinical escalations and clinical consult support.
Queue Management and Coordination of Care
- Provide timely, high-quality care to members while upholding established productivity, quality, responsiveness, and performance expectations
- Monitor assigned queue items, scheduled calls, and Slack communications to ensure timely follow-up and documentation
- Route urgent or complex issues to the appropriate care team members or leaders
- Adhere to Care Team policies, procedures, clinical protocols, and documentation standards to maintain quality and operational efficiency
- Maintain familiarity with Thyme Care systems, tools, technology, and external partners to effectively perform daily responsibilities
Interdisciplinary Collaboration
- Prepare charts in advance with up-to-date member information and actively participate in interdisciplinary case conferences by listening to and incorporating cross-functional perspectives, sharing nursing assessments and recommendations, and aligning care plans to support coordinated, well-informed patient care
- Partner with non-clinical Care Team members to address social determinants of health, including food access, transportation, and other supportive resources
- Participate in huddles and pod meetings to provide updates and support coordinated care delivery
- Collaborate with cross functional stakeholders such as care partners, social workers, medical directors, nurse leaders and external stakeholders such as providers and payers specific to each member
Team Culture
- Contribute to a team culture grounded in adaptability, resilience, professionalism, and a solutions-focused mindset
- Approach challenges with flexibility and accountability, maintaining composure in a fast-paced and evolving environment
- Communicate respectfully and constructively with teammates and cross-functional partners
- Demonstrate reliability, ownership, and commitment to shared team goals
WHAT LEADS TO SUCCESS
People-first. You prioritize the member experience and demonstrate a strong commitment to Thyme Care’s mission and values.
A BSN. You must have a Bachelor of Science Degree in Nursing, a multi-state, unrestricted Registered Nurse (RN) compact license, and willingness to obtain additional state licenses, as needed.
Experience. You have at least 5 years of nursing experience, including 2 years in advanced clinical judgment and problem-solving skills in complex, non-linear behavioral health cases. Preferred experience in oncology nursing. Certification as an Oncology Certified Nurse (OCN) is preferred and will be required within 2 years of hire. .
Collaborative Team Player: You work effectively with teammates and cross-functional partners, communicating clearly and professionally to support coordinated, high-quality care.
Effective Communicator: You are an active listener who builds rapport with members and colleagues and communicates thoughtfully and clearly.
Organized, Efficient, & Detail-Oriented: You manage multiple responsibilities in a fast-paced environment. You demonstrate superior time-management while maintaining accurate, timely documentation and clear communication
Action-Oriented: You proactively identify priorities and take timely action to address member and team needs.
Adaptable: You are comfortable with change and ambiguity and remain flexible as workflows and priorities evolve.
Professional & Reliable: You demonstrate accountability, composure, and consistency in your daily work, contributing positively to team effectiveness.
Grit. You’re never afraid to get your hands dirty, but you can also take a step back and connect the company’s strategy to your team’s performance and execution.
A desire to learn how to use new technologies. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort in learning new technology is essential.
Bias to action. You’re a self-starter and don’t need anyone to tell you when to do something. You’re always solving problems and going the extra mile for others.
OUR VALUES
At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.
Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The hourly rate for this role is $45.67. The salary range could be lower or higher than this if the role is hired at another level. This position is also bonus-eligible.
We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.
Be cautious of recruitment fraud , and always confirm that communications are coming from an official Thyme Care email.
