Job Description
Position Summary:Tidal Basin is seeking a driven and experienced Saas Sales Associate to join our team and lead the charge in selling technology products and services, including Phoenix OneCase, a powerful cloud-based grant and case management platform designed for public sector programs. This is a salary-based role and ideal for a self-starter with a passion for public sector innovation and a proven track record in SaaS sales.
The Saas Sales Associate is responsible for engaging with public sector clients to understand their needs and present tailored solutions using the Phoenix OneCase platform. The Saas Sales Associate serves as the primary point of contact throughout the sales cycle, delivering exceptional service while guiding agencies through the evaluation and procurement process. Sales Associates will be responsible for meeting defined sales goals and performance metrics, maintaining accurate records in the CRM (ie, Salesforce), contributing to proposals, and ensuring compliance with all relevant public sector procurement standards and stakeholder expectations.
The candidate will report to a Market Lead. Success in this role will be measured by the ability to consistently meet or exceed monthly and quarterly sales targets, specifically in closing new public sector accounts. We will also track the quality and velocity of your sales pipeline using Salesforce, including metrics like lead conversion rate and average deal size. Sales Associates may be asked to sell additional products and services as needed. Additionally, long-term success will be reflected in client retention and satisfaction.
Job Duties and Responsibilities include:
Work effectively as part of a team to meet sales goals, personal quotas, and identify leads. Specific duties may include but are not limited to:
- Perform outreach via email and phone calls to potential leads.
- Identify, qualify, and close new business opportunities within the public sector (state, local, and federal agencies).
- Develop and manage a robust sales pipeline using Salesforce CRM.
- Conduct product demos and presentations tailored to client needs.
- Build relationships with key decision-makers and stakeholders.
- Collaborate with internal teams to ensure smooth onboarding and client success.
- Stay informed on public sector trends, procurement cycles, and funding opportunities.
- Once established, maintain a relationship with key clients, and sustain regular contacts within guidelines.
- Provide feedback to Product Owner and management based on market needs.
- Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics.
- Complete all required compliance training requirements.
- Perform other duties as required.
Required Skills and Competencies:
- Excellent organizational skills and attention to detail.
- 2–3 years of SaaS sales experience, preferably in a commission-based or quota-driven environment.
- Experience selling to government agencies or in Government technology preferred.
- Experience in one or more of the following sectors: technology sales, social services, emergency management, insurance, inspections, utilities, or housing preferred.
- Excellent communication, negotiation, and presentation skills.
- Strong interpersonal, customer service, analytical and problem-solving skills.
- Strong computer skills and ability to learn new systems, experience in Salesforce CRM and/or Zoho preferred.
- Excellent time management skills with a proven ability to meet deadlines.
- Experience in grant programs or case management programs preferred.
- Complete required annual trainings as directed.
Required Education and Experience:
- High school diploma AND
- 2+ years in sales, customer service, grant-funded or government programs or related fields.
- Proficient in MS Office Suite and strong computer skills.
Job Location: Remote, travel up to 80% for Client Meetings, Demos, and Conferences as needed.
Job Description Disclaimer
This position description incorporates the job’s core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.
Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, which include Tidal Basin Government Consulting, LLC are an Equal Employment Opportunity Employer.
