Job Description
Description
Working Hours - 37.5 hours per week
Work Pattern - Monday to Friday (Hybrid TBA)
Travel Requirements - Minimal Domestic Travel
On-Call / Shift Work - None
Special Conditions - None
Purpose of the Role
The Consultant Team Leader oversees the day-to-day coordination, development and performance of the consultant team, ensuring training and consulting engagements are delivered efficiently and to the expected quality standards.
The role focuses on operational management of consultants, supporting their development and maintaining delivery standards across training programmes and client engagements, while escalating strategic capability or resourcing needs to the Operations Director.
Scope & Decision-Making Authority
Autonomous decision-making
Day-to-day management of consultant workloads and delivery schedules
Allocation of consultants to projects
Monitoring delivery quality and addressing performance issues within the team
Supporting consultant development through coaching and feedback
Escalation
Recruitment decisions and expansion of consultant capability
Changes to competence frameworks or training governance processes
Significant client issues or delivery risks
Engagement of associate consultants or contractors
Cross-functional authority
Coordinate with commercial and operations teams to align consultant availability with upcoming work
Support internal teams (sales, product, marketing) by identifying appropriate consultant expertise for activities
Geographic / business scope
Consultant team supporting Baines Simmons training and consulting engagements globally
Key Relationships
Internal
Operations Director — team oversight, delivery planning and escalation
Consultant team — performance management, coaching and workload coordination
Commercial / Sales teams — alignment of consultant availability with client demand
HR — recruitment support and onboarding
Product and content teams — training material updates feedback
External
Clients participating in consulting or training programmes
Associate consultants supporting delivery activities
Key Responsibilities
Manage the day-to-day performance and development of the consultant team, including regular feedback, mentoring and performance discussions.
Coordinate consultant workloads and schedules to ensure consulting and training engagements are delivered effectively.
Monitor delivery quality across training and consulting engagements and escalate issues where standards are not met.
Support the implementation of the consultant competence framework by maintaining training records and tracking development progress.
Assist with recruitment and onboarding activities by organising and participating in interviews and supporting the integration of new consultants.
Collaborate with internal teams to ensure the appropriate consultant expertise is available for business development, marketing and product initiatives.
Maintain visibility of upcoming work and identify potential resourcing gaps for escalation to the Operations Director.
Maintain pipeline of consultants (including associate consultants)
Support the coordination of associate consultants involved in delivery activities.
Key Metrics for Success
Consistent delivery of consulting and training engagements to agreed quality standards
High client satisfaction scores from training and consulting delivery
Effective utilisation and workload management of the consultant team
Successful onboarding and development of new consultants
Early identification and escalation of capability or resourcing gaps
Maintain moral and motivation of consultants - Net detractors less than 15%
AI & Digital Competency
TrustFlight is an AI-first organisation. Every role is expected to actively engage with AI tools and digital ways of working to drive efficiency, quality, and innovation.
AI Fluency Tier
Tier 1 — AI User - Uses AI-assisted tools in daily workflows
Confidently uses AI features in existing tools (e.g. copilots, smart search, assisted drafting). Understands when AI output needs human review. Completes AI User onboarding within 30 days.
Role-Specific AI & Digital Skills
Use AI tools to summarise training feedback and identify improvement opportunities
Use AI-assisted knowledge tools to access and share consulting insights
AI Development & Growth
Complete AI fluency onboarding programme within the first 30 days.
Use AI tools to improve efficiency in reporting, documentation and training coordination
Share useful AI practices within the consulting team
Requirements
Required Qualifications & Experience
Experience managing or supervising teams in consulting, training or professional services environments
Demonstrated ability to coach and support the development of junior professionals
Strong organisational and workload management skills
Strong stakeholder communication and collaboration skills
Desirable Skills & Experience
Experience working within aviation, safety management or regulated industries
Experience delivering professional training programmes
Experience coordinating consulting or professional services delivery
Familiarity with aviation safety management systems or safety risk management
Competencies & Behaviours
Delivery Focus
Collaboration
People Management
Customer Centricity
Continuous Improvement
