Job Description
Description
Job Title: Principal Consultant
Department: Baines Simmons
Location: Remote Line Manager: Sandra Hill
Contract Type: Permanent Full Time
Role Purpose
Principal Consultants are responsible for our technical strategy and, as such, are considered part of the wider management team.
This role is responsible for making a difference to Baines Simmons customers across the Consulting, Training and Managed Services propositions
Pivotal to strategy delivery, continuous improvement of the portfolio and exploitation of SMARRT MAP™ as part of the Baines Simmons proposition, products and services. Principal Consultants lead a portfolio of products for which they ensure is at the leading edge.
Team Structure
Four levels exist in the Consulting team;
· Managing Principal Consultant
· Principal Consultant
· Senior Consultant
· Consultant
Responsibilities across the Consultant levels all support the overall Baines Simmons strategy to varying degrees and are dependent on the level of technical, product, project and commercial responsibility attained.
Accountabilities
As a Principal Consultant:
Ensuring adherence to Baines Simmons policies, processes and standards
Promoting the ‘trusted advisor’ relationship with internal and external customers
Promoting and maintaining alignment of Baines Simmons’ products, services and
tools
- Act as the Proposition Leader of an area of SMARRT MAP™, for a management system or Subject Matter Leader for an area of the proposition
Represent Company values, strategy & purpose at industry, regulatory & client events
As project leader:
· Understand and deliver against the agreed client need as identified by the Business Development Manager (BDM)
· Define project plans, budgets, key milestones, and delivery timescales
· Work with the Service Delivery Manager to ensure the right team members are placed in right tasks/clients
· Ensure profitable delivery of projects (60%GPR)
· Ensure client satisfaction through effective delivery of projects
· Participate in formal and informal post-project reviews
· Ensure the quality of product and service on their projects
· Manage consultants assigned to the project for performance and outcomes and feedback to the Head of Training and Consulting for appraisal and KPI evaluation
General:
· Deliver against, manage and assure standards for technical delivery, reporting and investigating occasions where quality has been compromised
· Continuously improve the client experience through the Baines Simmons Quality Management System (QMS) and feedback mechanisms
· Ensure products & services are developed, maintained and managed in accordance with Baines Simmons standards and processes
· Support Product Development in the continuous monitoring and reporting of the health of products in respect to technical and regulatory developments, industry best practice, customer feedback and competing products
· Support the development of products & services from ‘cradle to grave’ in
collaboration with the Head of Products & Services
· Ensure all products are aligned with SMARRT MAP™, relevant, current and stimulating
· Ensure all products & services have a complete package which supports operations, BD, marketing and client needs
· Acting as the owner of an area of SMARRT MAP™ (enabler or management system) or product owner for training and/or consulting products & services and tools
· Support BD with pre-sales meetings / calls to scope customer needs and propose solutions
· Feed back opportunities and client intelligence to BD in support of Account Management plans
· Contribute to BD and Marketing activity, content and opportunities
· Relationship Management (with internal and external stakeholders) to promote collaborative working with colleagues and Trusted Advisor status with customers
· Gain understanding and market intelligence of current and future needs
· Deliver successful and profitable client projects / programmes which deliver client satisfaction, reputational status and create further account growth
· Follow Baines Simmons’ Quality Management System procedures and standards to ensure quality output, continuous improvement and effective business management
· Provide technical support to the Head of Consulting & Training for Consultant development plans
· Conduct competence checks and manage technical sign-off of Consultants to deliver Baines Simmons products & services
· Provide mentoring and on the job support to Consultants in support of their technical, professional and career development
· Contribute to technical competence development by driving and presenting continuing professional development sessions
· Lead, participate in and contribute to working groups which support industry improvement and regulatory enhancement
· Continually challenge industry and the market to drive world-leading thinking within Baines Simmons in support of the strategy
· Monitor and communicate changes in Industry and the market which will affect the business
· Provide subject specific output to support the sales and marketing plan, e.g. Proposition support, Thought Leadership Papers and articles on their given subject
· To be an ambassador for change, championing sustainable cultural and behavioural change
Requirements
Candidate Requirements
You will have a passion for the aviation industry and for helping to make a real difference and to take the customer on a journey. You will also be able to convey complex information to the less technical and build trust and credibility with our customers.
Essential attributes:
Experience in consulting and training for overall safety management
An ‘accountable mindset’ and willingness to role model the BSL values
An ability to see the bigger picture – across the aviation industry and the Training & Consulting market
An ability to communicate effectively and positively
A solution-oriented individual who promotes an environment of Continuous Improvement
Previous experience in a relevant technical area
A passion for making the skies a safer place
Experience in, or a desire to provide training and consultation in your specialist area
Flexibility, with a willingness and ability to travel nationally and internationally to provide services
Excellent communication skills
A valid UK driving licence and a vehicle
A customer focused approach to your work
Excellent relationship and rapport building skills
Excellent problem-solving skills
A clear and logical approach
An ability to manage internal (BSL) and external (Client) projects to budget/ timescales
An ability to support/ drive the BSL strategy (as part of the Operational Management Team) and BSL proposition (as part of the Technical Steering Group)
