Job Description
WHO WE ARE
At Trustly, we’re building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
ABOUT THE ROLE
Trustly is seeking a results-oriented, metrics-driven product support associate to assist in maintaining the coverage enhancement, quality, and performance for Trustly’s global network of financial institutions. You will be optimizing and expanding the best-in-class online banking connectivity platform that powers Trustly’s entire payment and data portfolio. You will be reporting to our head of FIC product team, and work with a variety of Trustly products, engineering, and business teams, as well as external banking partners.
WHO YOU’LL WORK WITH
You’ll be part of the Product organization and work day-to-day with a cross-functional team spanning Engineering, Core Product, and Data Analytics. You’ll also partner closely with Legal, Risk, Compliance, Sales, and Merchant Success to ensure product initiatives are scalable, secure, and compliant.
What you’ll do:
- Own product roadmap and requirements for expanding Trustly’s open banking connectivity and enhancing existing platform coverage.
- Own product and business requirements for product initiatives.
- Be the product representative in intaking, prioritizing and resolving FIC-related support questions and issues in various Slack channels.
- Conduct product research and investigations with Engineers to resolve issues, and communicate with stakeholders about the resolutions.
- Working with stakeholders to build and execute a clear prioritization framework; and improving the efficiency and speed of solving FIC product related issues.
Who you are:
- Prior experience in product management.
- Ability to read and interpret JSON payloads and API responses.
- Basic understanding of HTTP methods and status codes.
- Comfortable with analyzing logs and debugging integration issues.
- Excellent ability to communicate and work with cross-functional, cross-border teams in the U.S. and Brazil.
- Detail-oriented and eager to learn.
- Result-oriented, self-starter, creative problem solver, with the ability to follow through on projects.
- Ability to multitask and prioritize among different initiatives.
- Experience working with Agile methodologies and tools such as Jira and Confluence.
- Advanced English
Our perks and benefits:
- Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
- Life insurance with differentiated coverage;
- Meal voucher and supermarket voucher;
- Home Office Allowance;
- Wellhub - Platform that gives access to spaces for physical activities and online classes;
- Trustly Club - Discount at educational institutions and partner stores;
- English Program - Online group classes with a private teacher;
- Extended maternity and paternity leave;
- Birthday Off;
- Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
- Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
