Job description
Company Description
Waipapa Taumata Rau | The University of Auckland
The University of Auckland is a great place to work! We have a collaborative and inclusive environment and offer many benefits not offered by other organisations.
The Shared Transaction Centre (STC) is the University of Auckland’s centralised ‘Procure to Pay’ and ‘Order to Cash’ centre. It is responsible for all purchasing, billing, and revenue collection activity for faculties and most service divisions. We perform an operational function, consolidating high volume finance transactional activities relating to the purchasing and supply of goods and services.
Job Description
Do you have experience in accounts receivable processes and do you consider yourself a administrative whiz?
Join our busy Finance Shared Transaction Centre as an STC Administrator (O2C). You’ll work with internal and external stakeholders to ensure all accounts receivable/O2C transactions are delivered accurately, on time, and in line with service levels. We’re after exceptional attention to detail, strong problem‑solving, and confidence navigating multiple systems and procedures—while helping reduce exceptions, drive automation, and improve the customer experience.
Your responsibilities will involve:
- Interpreting stakeholder requests and providing clear, expert advice to ensure policy compliance and positive outcomes.
- Managing customer setup and maintenance, processing invoice requests and credit notes, and ensuring accurate, efficient reconciliation.
- Investigating and resolving complex billing and payment issues, including re‑education of users to reduce repeat errors.
- Completing daily banking reconciliations across multiple sources; clearing unidentified payments; processing receipt files, dishonours, and transfers to meet critical month‑end timeframes (including related journals).
- Supporting the Order to Cash Team Leader to execute operational plans and meet agreed SLAs.
- Building effective relationships with key stakeholders and consistently delivering reliable, efficient, and accurate service.
- Contributing to process improvements and automation that lift quality, speed, and control.
This is a fulltime (37.5 hours per week), 6-month fixed term position.
The remuneration is $61,000 - $67,900 per annum (pro rata), depending on skills and experience.
He kōrero mōu | About you
You’ve worked in a complex, high‑volume environment, thrive under time pressure, and stay current with accounts receivable/O2C best practice. You’re a people person with a can‑do attitude who balances accurate, high‑throughput processing with excellent service to students and corporate customers (transactions, refunds, invoice payments).
Ngā Pūkenga Motuhake | Important Skills
- Excellent organisational and analytical skills.
- Experience using an ERP (e.g., PeopleSoft) and strong Excel proficiency; quick to learn new, industry‑specific systems.
- Proven performance in a customer‑focused environment with strong problem‑solving abilities.
- A clear commitment to policy, control, and compliance in every transaction.
Ngā āhuatanga kei a mātou | What we offer
We offer an opportunity within New Zealand’s leading University that will have a positive impact on the lives of students. We also offer:
- Five weeks’ annual leave per annum
- Flexible working – Hybrid model (blend of in-office and remote)
- Up to 6.75% employer superannuation contribution
- Over 300 different career development courses and programmes
- Discounted parking and various leisure and recreation services
- A diverse and inclusive working environment
For more information please visit Staff Benefits.
Additional Information
Me pēhea te tuku tono | How to apply
Applications must be submitted online, by the closing date of Sunday 1st February, 2026 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.
Please note we are happy to answer your questions but we do not accept applications by email.
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
