Job Description
Company Description
Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
Job Description
We deliver progress.
What you’ll do and how you will make an impact:
- Campaign Delivery: You will create and maintain multi-channel content (email, letter, SMS, and app) to ensure accuracy and optimisation.
- Brief Coordination: You’ll work with cross-functional teams to align customer journeys with service updates and campaigns.
- Platform Expertise: You will become the team expert for our content creation platforms, driving internal efficiency.
- Performance Monitoring: You will flag and investigate reporting anomalies to ensure data integrity.
- Compliance Assurance: You’ll ensure all communications meet legal and regulatory requirements to protect our customers.
- Workflow Management: You will manage day-to-day requests and support the team in triaging tasks against the broader roadmap.
- Internal Visibility: You will showcase campaign results and visibility to internal audiences at all levels.
Qualifications
We put people first.
It’s all about you. We are looking for a highly organised individual with a customer-first mindset and a creative eye for copy and design. You should be someone who takes the initiative, builds inclusive relationships with stakeholders, and thrives in a fast-paced environment.
To be successful in this role, you will bring:
- Marketing Experience: Prior experience in a marketing environment with a drive to grow your skillset.
- Content Creation: Experience or aptitude for creating accurate content across digital and offline channels.
- Technical Proficiency: A desire to master platforms like Knak (email building) and Asana (project management).
- Attention to Detail: Exceptional focus on accuracy to ensure customer journeys are perfectly aligned.
- Project Management: Skills in implementing integrated campaigns across email, SMS, and letter.
- Regulatory Awareness: An understanding of legal requirements in customer communications.
- Industry Knowledge: Previous experience in utilities is advantageous but not essential.
Additional Information
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Electric Car salary sacrifice scheme through Tusker
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- Save as You Earn scheme.
- Family-friendly policies, designed to help you and your family thrive.
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps.
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Apply here!
You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Luke de Pledge will be your point of contact throughout the recruitment process.
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
