Job Description
Company Description
Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on..
We put people first.. It’s all about you..
Our vision is simple, an effortlessly rewarding experience where customers only need to tell us something once. We are redesigning our digital landscape to ensure that being multi-service means being seamless, whether that’s a lightning-fast onboarding journey, automated home moves, or proactive push notifications. We are investing heavily on solving root causes, not just symptoms.
We’re looking for a Technical Programme Manager is the bridge between high-pace engineering and operational reality. Working in unison with the Operations Transformation Programme Manager, you will lead the Digitalisation programme; the objective of which is to transform our digital experience for our customers across all of our products, so will span technology, process and organisational structure. You are responsible for ensuring that technical delivery is sequenced to minimise operational disruption while maximising the speed at which the business realises value.
Job Description
As the Technical Programme Manager for Digitalisation, your core responsibilities will be:
- Strategic Alignment & Roadmap Integration: You will maintain a unified, “single source of truth” view of all technical transformation activity. This involves aligning engineering roadmaps with the broader operational vision, managing benefit phasing, and leading post-implementation reviews to ensure we’ve hit the mark.
- Technical Risk & Dependency Management: You’ll navigate the intricate web of interdependencies across infrastructure, security, data, and engineering teams. By proactively identifying technical risks—such as latency issues or single points of failure—you will drive contingency planning and resolve “delivery collisions” before they impact our timeline.
- Resource & Quality Governance: Partnering closely with Engineering Managers, you will balance the delicate trade-offs between headcount, budget, and technical debt. You’ll ensure the programme maintains high engineering standards, championing best practices in CI/CD pipelines, automated testing, and documentation protocols.
- Data-Driven Visibility & Agility: You will design and maintain real-time dashboards to provide executive visibility into velocity, health, and milestone completion. Your role is to foster an environment for agile problem-solving, allowing the programme to pivot quickly to maintain momentum without losing sight of the business case.
- Matrix Leadership: Establish and guide virtual teams across Product, Engineering, and Operations. You’ll drive results through influence and clear delivery commitments, holding diverse contributors accountable without the need for direct reporting lines.
- Operational Readiness: Ensure our tech “lands” safely. You will work with Customer Operations and Finance to guarantee that new features are operationally ready and that the intended value is actually being embedded into the business.
- Executive Visibility: Maintain a trusted delivery cadence and provide the CPTO and Leadership team with a concise, evidence-based narrative of programme health, velocity, and emerging milestones.
Qualifications
In order to be successful in this role, we’ll be looking for you to demonstrate the following skills, experience and behaviours:
Technical Mastery:
- 7+ years in technical programme/project management, with at least 3 years in a hands-on software engineering or systems architecture role. You have survived large-scale transformations or operating model changes in a consumer-facing FTSE organisation;
- Strong understanding of Distributed Systems, Cloud Infrastructure (AWS/GCP/Azure), APIs, and Microservices architecture;
- Expert-level mastery of Agile, Scrum, Kanban and Waterfall, with the ability to “hybridise” frameworks based on team needs;
- Proficiency in Advanced Roadmaps (e.g. JIRA), GitHub, and data visualisation tools like Tableau or Looker;
- PMP, CSM or AWS Certified Solutions Architect are a plus but secondary to proven delivery experience;
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field is desirable.
Impact:
- Proven ability to maintain focus and hold the organisation accountable over a long-term duration (18 months – 2 years);
- Show pride and passion for managing risks, sequencing change and focusing on the impact delivered through the transformation programme. Create and engage others in delivering a shared vision. Value difference, diversity and inclusion, ensuring fairness and opportunity for all so that the human element of the transformation is never lost in the technical requirements.
Planning & Delivery:
- Expert at juggling complex, multi-stream programmes (think plate-spinning)
- You are comfortable with ambiguity and evolving landscapes to create a clear approach to collecting, tracking and validating metrics and KPIs from relevant teams, including finance, throughout the life of the programme.
Operational Excellence:
- You take ownership of decisions and hold yourself accountable for what you promise. You value diversity and inclusion, ensuring that the human element of the transformation is never lost in the technical requirements.
Leadership & Culture:
- Ability to form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
- Engage senior leaders and delivery teams alike . Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.
- Cool headed in high-pressure situations . Take responsibility for delivering timely and quality results with focus and drive.
- You can challenge ideas confidently, but know when to create alignment to deliver impact of initiatives and celebrate success.
Additional Information
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Share Options and a Save as You Earn scheme.
- Flexible remote working with the option to visit our London hubs for team meetings and company events. You’ll have access to a range of hot desking spaces around the UK
- Electric Car salary sacrifice scheme through Tusker
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- Family-friendly policies, designed to help you and your family thrive.
- Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
