Job Description
Company Description
Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
Job Description
We put people first. It’s all about you..
We’re looking for an experienced and pragmatic Programme Manager that is comfortable working with evolving landscapes. You will be a confident challenger that is a trusted, neutral integrator across functions.
Our Operations function is the heartbeat of UW. From our high-energy contact centres to our strategic Resource Planning and Business Intelligence teams, this function is the engine room of our success.
As we work toward our goal of doubling in size, we need a Programme Manager who can act as a neutral integrator. You’ll ensure that a huge volume of business initiatives land in a coherent, end-to-end way that empowers our teams and elevates our customer experience
You will have:
- Significant experience delivering complex, multi-stream programmes across Operations, Technology and People change
- Proven experience and track record of keeping complex and high-stakes portfolios and initiatives on track for delivery.
- Experience leading and managing risk across complex portfolios, including identifying emerging risks from diverse sources (operational, strategic, digital, external), coordinating cross-functional teams to assess and quantify risks, and facilitating decisions that balance business objectives, resource limitations, and risk tolerance.
- Familiarity with programme and change disciplines
- Exceptional stakeholder management and influencing skills.
We work together. Your team and the people you will work with…
The Operations transformation comprises a number of parallel initiatives spanning process, technology, capability, structure and ways of working. These initiatives are owned by different leaders and teams and are interdependent in nature.
This role exists to reduce delivery risk created by unmanaged dependencies, Improve coordination across initiatives and provide confidence that change is landing coherently into Operations.
We deliver progress. What you’ll do and how you will make an impact…
- Develop a comprehensive and integrated portfolio plan that consolidates the plans, milestones, risks, and dependencies from each initiative and transformation programme.
- Sequence initiatives to minimise disruption and maximise operational readiness.
- Ensure the transition of capabilities to operations is planned with ongoing operational responsibilities agreed and accepted.
- Identify, manage and resolve cross-initiative dependencies and delivery collisions
- Ensure initiatives land in a coherent, end-to-end way
- Establish and lead a virtual delivery team drawn from Operations, Technology, Product, People and Change
- Set clear expectations for contributions, milestones and dependencies
- Hold contributors to account without direct line management authority
- Create and maintain a simple, trusted delivery rhythm
- Facilitate regular delivery, risk and dependency reviews
- Operational and Leadership readiness & landing assurance
- Act as a bridge between delivery activity and operational reality
- Provide the COO and Ops Leadership team with a clear, concise view of delivery health
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Share Options and a Save as You Earn scheme.
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Discount on our services and you get our coveted Cashback Card for free.
- A matched contribution pension scheme and life assurance up to 4x your salary.
- Family-friendly policies, designed to help you and your family thrive.
- Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop and grow in your role.
Apply here!
You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Additional Information
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
