Delivery Manager

Job Description

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of  what we do:

• UK & Ireland’s premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values [link to values] driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you.

Job Description

We are seeking a Staff Engagement Manager (L5) to lead difficult cloud transformation projects for AWS ProServe. This role requires an experienced Agile practitioner who can independently facilitate ceremonies, coach teams on Agile best practices, and develop cloud delivery strategies. The ideal candidate combines strong Agile leadership with growing strategic thinking and AWS technical knowledge.

KEY RESPONSIBILITIES

Agile Leadership & Ceremonies (Primary Focus)

• Lead and optimize daily stand-ups, sprint planning, retrospectives, and backlog refinement sessions
• Coach team members on Agile best practices and continuous improvement
• Establish sprint cadences, ceremonies, and team working agreements
• Track and analyze sprint metrics (velocity, burndown, cycle time) to drive improvements
• Facilitate cross-team dependencies and coordinate multi-sprint planning
• Remove impediments and escalate blockers affecting sprint goals
• Conduct effective sprint reviews and demos with customer stakeholders
• Implement Agile scaling practices for medium-sized engagement teams
• Drive retrospective action items to completion

Engagement Leadership

• Develop and deliver cloud delivery strategies for difficult engagements with minimal oversight
• Lead engagement teams to identify and deliver business and technical outcomes
• Create outcomes consistent with contract constraints and customer expectations
• Ensure solutions align with AWS frameworks and EM best practices
• Facilitate teams to foresee, manage, and mitigate risks and issues
• Make trade-off decisions and implement action/mitigation plans
• Develop comprehensive engagement stakeholder analyses
• Own engagement quality, security, operational excellence, and documentation

Communication & Influence

• Bring right stakeholders together and lead effective meetings
• Drive interactions, discussion, and alignment across internal and external teams
• Articulate risks/issues with mitigation plans and impact to business outcomes
• Clearly communicate requirements, outcomes, and acceptance criteria
• Present confidently to senior customer stakeholders and AWS leadership

Technical Leadership

• Lead difficult technical engagements with AWS services
• Analyze and document conditions of acceptance for technical deliverables
• Ask the right questions to validate technical solutions align with AWS frameworks
• Demonstrate understanding of AWS core services, common use cases, and constraints
• Guide teams on AWS best practices and architectural decisions

Mentorship

• Begin mentoring Associate (L4) Engagement Managers
• Share Agile facilitation techniques and lessons learned
• Provide guidance on engagement execution and stakeholder management

Qualifications

Experience

• 5+ years of relevant industry experience in technical project delivery
• Successfully led difficult technical projects end-to-end using Agile methodologies
• Proven track record facilitating Agile ceremonies for medium-sized teams
• Experience coaching teams on Agile practices and driving continuous improvement
• Specific knowledge in technology domain and/or industry vertical

Agile & Project Management Expertise

• Expert facilitation of all Agile ceremonies with ability to adapt to team needs
• Strong experience with Agile metrics analysis and process optimization
• Proven ability to scale Agile practices across multiple workstreams
• Experience managing dependencies and coordinating cross-team sprints
• Skilled at backlog management, user story refinement, and acceptance criteria definition
• Track record of improving team velocity and delivery predictability
• Experience with Agile tools and reporting (Jira, Confluence, Azure DevOps)

Technical Requirements

• Understanding of AWS core services and cloud architecture patterns
• Experience managing business/technical requirements and producing roadmaps

Communication & Leadership Skills

• Excellent facilitation and conflict resolution abilities
• Strong stakeholder management across diverse audiences
• Ability to influence without direct authority
• Clear, concise written and verbal communication
• Comfortable presenting to C-level executives

PREFERRED QUALIFICATIONS

• Certified Scrum Master (CSM), Certified Scum Master - Advanced (CSM-A), SAFe certification or similar Agile
• Certifications
• AWS Cloud Practitioner Certification
• AWS certifications beyond Cloud Practitioner
• Experience with AWS Professional Services or similar consulting environment
• Background in cloud migration, modernization, or DevOps transformation projects
• Experience with distributed Agile teams across multiple time zones
• Knowledge of Agile scaling frameworks (SAFe, Scrum@Scale)

SUCCESS METRICS

• Consistent delivery of sprint commitments and engagement outcomes
• Improvement in team velocity and sprint predictability
• Quality of Agile ceremonies and team engagement
• Stakeholder satisfaction scores (CSAT)
• Effective risk/issue management and mitigation
• Quality of engagement documentation and deliverables
• Progress toward AWS certification requirements
• Mentorship impact on junior team members

WORK ENVIRONMENT

This role requires independent leadership of customer engagements with limited guidance. Candidates should thrive in ambiguous situations, be comfortable making trade-off decisions, and excel at building relationships with diverse stakeholders across customer organizations and AWS teams.

Additional Information

Why Version 1?

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company’s profits.
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme.
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance.
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme.
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies.
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat.
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.