Job Description
Company Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.
Progress starts with you.
Job Description
The Manager, Client Due Diligence (CDD), is responsible for executing and supporting Visa’s client due diligence and acceptance program in accordance with global AML, ATF, and Sanctions policies and procedures. The role involves conducting complex CDD and EDD reviews, performing ongoing monitoring activities, leading teams and providing subject matter expertise to internal stakeholders and clients. In addition, this role is expected to perform secondary reviews, quality assurance checks, and provide constructive feedback and guidance to team members to ensure consistency, accuracy, and regulatory compliance across reviews.
Job Responsibilities
- Perform Client Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews for existing clients and applicants in accordance with Global AML/ATF and Sanctions Policies.
- Execute the CDD Center program in alignment with established policies, procedures, and regulatory expectations.
- Conduct ongoing monitoring, including adverse media and sanctions screening, and escalate identified risks as appropriate.
- Perform secondary reviews and quality assurance of CDD/EDD cases, providing clear, actionable feedback to analysts to enhance review quality and compliance.
- Serve as a subject matter expert (SME) on AML, ATF, sanctions, and CDD requirements, providing guidance to analysts, stakeholders, and business partners.
- Identify gaps or weaknesses in client AML programs and support the development of remediation plans in coordination with clients and internal teams.
- Recommend enhancements to onboarding, due diligence, and ongoing monitoring processes to improve efficiency, risk coverage, and compliance.
- Prepare detailed analytical reports, dashboards, and management information to support team planning, risk assessments, and operational oversight.
- Maintain accurate documentation and audit-ready records of all reviews and decisions.
- Collaborate closely with Compliance, Licensing, Risk, and Business teams to ensure timely information sharing and issue resolution.
- Participate in AML, Sanctions, and Compliance governance meetings, projects, and initiatives.
- Perform additional duties as assigned in support of the broader Compliance function.
- Act as point of escalation for CDD Analysts and cross functional teams
- Design and write processes and procedures for scaling a rapidly growing CDD program
- Must be comfortable with operating in ambiguity and adapting to changing priorities
- Perform other duties and responsibilities as assigned
- Manage internal and external clients’ meetings across different time zones
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
5 years of relevant work experience with a Bachelor’s Degree or 2 years of relevant work experience with an Advanced degree (e.g. Masters/MBA/JD/MD) or 0 years relevant work experience with a PhD Experience in AML, ATF, BSA, USA PATRIOT Act, and Sanctions compliance, with a strong focus on Client Due Diligence. Professional AML certification (e.g., CAMS) preferred. Demonstrated experience performing complex CDD and EDD reviews, including high-risk clients and jurisdictions. Strong working knowledge of global AML and sanctions regulations and regulatory expectations. Proven ability to conduct secondary reviews, exercise sound judgment, and provide clear, constructive feedback to team members. Demonstrated strong leadership, effective relationship management abilities, project management experience, and a proven track record of managing teams. Excellent analytical, research, and problem-solving skills. Strong written, verbal, and interpersonal communication skills. Ability to manage multiple assignments of varying complexity with minimal supervision. Proficiency in MS Suite with advanced knowledge of MS Excel and PowerPoint. High level of attention to detail, organization, and record-keeping. Ability to perform effectively under pressure and collaborate across teams and functions. Self-motivated and adept at working independently or in a team on multiple and varied tasks. Fluent in English and Spanish. Portuguese is a plus
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
