Job Description
Company Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.
Progress starts with you.
Job Description
This role directly supports Case Investigation and Enforcement’s mission to align and integrate ecosystem compliance programs across PERC to ensure consistent enforcement across Visa’s rules, fraud, and integrity disciplines. By managing enforcement program detection initiatives and supporting the monitoring, tracking, and reporting of internal strategic initiatives tied to CIE’s OKRs, this role enhances visibility, accountability, and operational excellence across CIE by enabling effective detection management, ensuring disciplined execution of initiatives, and supporting leadership decision‑making.
The Consultant will collaborate closely with senior leaders and cross‑functional teams (including Rules Compliance and Technology) to support Visa’s unified enforcement processes and achieve the future of CIE.
The Consultant role is open to individuals with strong skills in program and project management, analytical & data interpretation skills, and cross-functional collaboration. This position is responsible for supporting Case Investigations & Enforcement (CIE) through two critical pillars: managing enforcement program detection initiatives and the monitoring, tracking, and reporting of internal strategic initiatives tied to CIE’s OKRs. The role will:
- Support execution and continuous improvement of enforcement detection programs aligned with CIE’s compliance and enforcement objectives. Facilitate leadership alignment and collaboration by driving clarity across operations, risk technology, and program management workstreams.
- Partner with cross‑functional stakeholders (e.g., Rules, Technology) to operationalize detection solutions and ensure required data, workflow inputs, and alignment across processes. Monitor detection performance metrics and program SLOs, identify anomalies and trends, and escalate risks or gaps requiring business or technical attention.
- Monitor internal initiatives, track progress, escalate risks, and drive execution across cross‑functional teams.
- Interpret metrics, performance dashboards, and case data to provide insights and support decision making.
- Assist in annual planning, strategic roadmap creation, OKR alignment, and change‑management support for transformation initiatives.
- Support creation of Power Point materials for various business updates such as: All Hands, executive leadership presentations, partner and stakeholder updates, monthly OKR progress, etc.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications:
- 8 or more years of work experience with a bachelor’s degree or at least 3 years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 2 years of relevant experience with a PhD
- Highly analytical and critical thinker with proven ability to leverage data to conduct analysis to determine business case around issues which are often complex in nature
- Strong interpersonal skills required to co-ordinate wider projects, delegate tasks and influence others within job function and may provide guidance to other CIE professionals
- Proven ability to work independently, multitask, and thrive in a fast-paced environment.
- Experience gathering business requirements and translating needs into successful deliverables
- Ability to set priorities and manage expectations, and work both as part of a team and independently
- Strong analytical and communication (written and verbal) skills enabling one to partner with and clearly articulate a portfolio of work across various regions and stakeholders
- Respond resiliently to new or shifting priorities and challenges and urgent requests with limited time
- Action orientated and prepared to act responsibly with limited information and apply sound business analysis to limit the downstream impact of decisions
- Fully versed and experienced in MS Word, MS Excel, MS PowerPoint, MS Outlook, and SharePoint.
Preferred Qualifications:
- Background in operations, compliance, or investigations/enforcement program management is an advantage
- Experience supporting leadership communications and strategic planning
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
