Job Description
Company Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.
Progress starts with you.
Job Description
The Fraud Prevention Manager is an integral part of the Screening Management Team, responsible for support and manage the Screening Management service team in Colombia that performs Manual Reviews. The manual review technique is performed on behalf of merchants in an effort to reduce fraud while maximizing our clients sales and protecting their profits by manually checking orders. This will involve researching a high volume of suspect orders to identify and decline fraudulent orders before they are processed.
The Screening Management organization has employees based in five internal Visa offices located in the Brazil, United States, Philippines, and England. The manager’s primary role is to manage the new team based in Bogota and support merchants who contract the manual review services in LAC. The selected candidate will report to the Director of Client Care Risk Services and will be work out of our Bogota office.
Job Responsibilities:
- Collaboration with the Visa Added Services (VAS) team to grow the Screening Management business and ensure stability of current contracts.
- Deliver occasional training sessions to clients on the use of Visa risk products. This may be done over the phone or involve giving presentations, product demonstrations, or whiteboard sessions.
- Managing the new Bogota team responsible for providing Screening Management services for the LAC region.
- Strong aptitude in operations leadership, with experiences in managing multiple teams.
- Collaborating with internal support functions, including training, workforce management, quality assurance, business intelligence, and project managers to improve team performance.
- Work closely with internal Screening Management teams to assess fraud trends, drive process improvement, facilitate best practice sharing, and improve quality.
- Occasional Travel is required.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications:
- 4 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
- Experience in Fraud Prevention or Payments.
- Committed to service excellence and added value through taking a proactive interest in client needs and works in partnership with them to achieve their aims.
- Contributes effectively to achievement of organizational vision through teamwork, employing open communication channels and sharing information to achieve a common objective.
- Continually improving through personal development and champions new ways of doing things.
- Makes a positive impact by executing on commitments to consistently deliver results alongside building support, commitment and respect from others by demonstrating professionalism, integrity and expertise.
- Achieves results by driving self and others to achieve results and surpass goals using sound processes. Works across boundaries and in partnership with others to achieve goals.
- Demonstrates resilience, able to respond quickly to adapting organizational needs while continuously role modelling company values.
- Generates and shares interesting new ideas and insights to stimulate discussion and thinking.
- Provides the energy and drive to identify and create opportunities for new and innovative ways to meet client needs.
- Researches industry best practice and trends, applies this to own role to stretch thought boundaries.
- Able to quickly assimilate key information, quickly applies new knowledge.
- Participates in creative workshops or knowledge sharing opportunities.
- Understands and demonstrates the importance of sharing knowledge.
- Must speak fluent English AND Spanish.
Preferred Qualifications:
- 7 years of work experience with a Bachelors Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.
- Expert in online fraud and chargebacks.
- Broad experience in developing and managing high performing work teams.
- Strong analytical skills with the ability to scrutinize and communicate metrics, key performance indicators, and service levels to internal stakeholders and clients.
- Ability to motivate others and work cooperatively in a group to achieve common goals.
- Experience in driving performance-based metrics, team efficiencies, and balancing workload productivity.
- Proficient in fraud prevention metrics and how improve efficiencies and performance.
- Self managed professional who enjoys multitasking and keen with ongoing change.
- Exceptional organizational skills: ability to manage multiple, competing priorities and projects.
- Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multitasking skills required.
- Must speak fluent English and Spanish (Portuguese is a Plus)
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
