Job Description
Company Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.
Progress starts with you.
Job Description
What’s it all about?
This role is a key member of the New Zealand Client Engagement team responsible for the account management of a portfolio of key banking and fintech relationships.
Reporting to Senior Director, Business Growth & Partnerships (Visa New Zealand), this role is focused on driving Visa’s presence and engagement with our current and emerging clients (including Fintech). Being very customer focused and driving great client outcomes whilst growing Visa revenue and diversifying our business via Value-Added Services and Commercial/Money Movement Solutions.
This role requires strong business development and client relationship experience, strong project management, analytical and communication skills to ensure delivery of financial targets, adherence to contractual and commercial obligations and successful execution of key initiatives across the client portfolio.
What we expect of you, day to day
- Be the key day-to-day contact point for an existing client portfolio and drive new client relationships. You will be acting as the face of Visa in several external situations, especially in the Fintech ecosystem.
- Delivery of account financial targets include payment volume, net revenue and value-added services revenue.
- Develop, execute and monitor client investment plans in conjunction with account executive team to ensure all partnership incentives are allocated to maximise ROI for client and Visa.
- Identify business opportunities, including demonstrating the value of Visa solutions to support client objectives.
- Staying abreast of regulatory, technological, and competitive developments in the Fintech sector and proactively identifying how these impact client needs and Visa’s Value proposition.
- Act as the “voice of the client” by interpreting the client’s strategy, business plans and priorities and communicating within Visa to provide optimal value for our clients.
- Ensure portfolio insights, business and industry updates are presented to the client, tailored to their business strategy and priorities.
- Management and implementation of partnership contract obligations, including operational/governance oversight.
- Engage with the Visa digital sales team in Singapore to successfully roll-out the digital sales model in New Zealand, focused on providing operational/governance support to New Zealand clients.
- Facilitate and direct internal Visa support areas in response to specific client requests and ensure the delivery of risk, marketing, product, operations and innovation support as required.
- Responsible for exceeding client satisfaction/net promoter scores.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
What we are after:
- 8+ years business experience within the payments or technology industry or similar experience in relationship management.
- Results oriented individual who delivers a positive impact on business performance and obsesses about customers.
- Experience in bringing in new client relationships.
- Experience in leading and developing team members/ project teams.
- Excellent verbal, analytical and written communications skills with the ability to establish effective relationships with senior client executives.
- Experience in strategic account plan development and management.
And if you have some of these, it’s even better:
- Digital and AI curiosity; you stay current and up to date with the latest innovation and digital trends locally and globally.
- Champion bold ideas and new ways of doing things- a “challenging the norm” attitude.
- Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes.
- Role model Visa’s Leadership Principles - Lead Courageously; Obsess about Customers; Collaborate as One Visa; Execute with Excellence Experience in strategic account plan development and management.
- Actively promote an environment of inclusion and diversity.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
