Job Description
Company Description
As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
Job Description
What’s it all about?
This role is a key member of the Pacific Islands Client Engagement team responsible for the account management of a key strategic partnerships across key markets in the Pacific Islands.
This role is based in Suva, Fiji in Visa’s new regional office and dedicated to supporting Visa’s major strategic partnerships in Fiji and adjacent markets in the Pacific Islands. As the primary champion for key clients, you will ensure the partners fully realize the value of their relationship with Visa by actively representing their interests across the broader Visa organization. You will engage and coordinate with local, regional, and global teams to deliver exceptional outcomes, acting as a central point of contact and advocate for the partner’s needs and objectives.
A core responsibility is to drive the expansion and adoption of digital payments in Fiji and throughout the Pacific Islands, positioning yourself as a vocal advocate for progress and innovation in these markets. Your customer-obsessed mindset will be evident in your commitment to delivering outstanding client experiences for the key partner and maximizing the value the partner achieves from Visa’s suite of solutions, including Value-Added Services and Commercial/Money Movement Solutions.
To excel in this role, you will possess a proven track record in business development and strategic client relationship management, supported by strong project management, analytical, and communication skills. These capabilities are essential for meeting financial targets, fulfilling contractual and commercial obligations, and ensuring the successful execution of key initiatives across both the strategic partnership and the broader client portfolio. Your focus will be on enabling the partner’s growth, diversifying Visa’s business offerings, and strengthening our presence throughout the Pacific Islands.
What we expect of you, day to day
- Be the key day-to-day contact point for an existing client portfolio and drive new client relationships. You will be acting as the face primarily in Visa in Fiji.
- Delivery of account financial targets including payment volume, net revenue and value-added services revenue.
- Develop, executive and monitor client investment plans in conjunction with account executive team to ensure all partnership incentives are allocated to maximise ROI for client and Visa.
- Identify business opportunities, including demonstrating the value of Visa solutions to support client objectives.
- Staying abreast of regulatory, technological, and competitive developments in the Pacific and proactively identify how these impact client needs and Visa’s Value proposition.
- Act as the “voice of the client” by interpreting the client’s strategy, business plans and priorities and communicating within Visa to provide optimal value for our clients.
- Ensure portfolio insights, business and industry updates are presented to the client, tailored to their business strategy and priorities.
- Management and implementation of partnership contract obligations, including operational/governance oversight.
- Facilitate and direct internal Visa support areas in response to specific client requests and ensure the delivery of risk and fraud, marketing, product, operations and innovation support as required.
- Responsible for exceeding client satisfaction/net promoter scores.
- Be a champion for financial inclusion and promote digital payments within the Pacific.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
What we are after:
- 8+ years business experience within the payments, SaaS/PaaS/BaaS or technology industry or similar experience in consulting
- Experience operating with and or in Papua New Guinea, Fiji or other developing markets
- Results oriented individual who delivers a positive impact on business performance and obsesses about customers
- Experienced in bringing in new client relationships
- Experience in leading and developing team members/ project teams
- Excellent verbal, analytical and written communications skills with the ability to establish effective relationships with senior client executives
- Experience in strategic account plan development and management.
And if you have some of these, even better:
- Digital curiosity; you stay current and up to date with the latest innovation and digital trends locally and globally.
- Champion bold ideas and new ways of doing things- a “challenging the norm” attitude
- Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes
- Role model Visa’s Leadership Principles - Lead Courageously; Obsess about Customers; Collaborate as One Visa; Execute with Excellence Experience in strategic account plan development and management.
- Actively promote an environment of inclusion and diversity
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
