Staff SW Engineer

Job Description

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity:

We are seeking a highly experienced Staff Software Engineer and Platform Solution Architect with 8+ years of hands-on experience in Python, C#, and Full Stack Development, with secondary expertise in ServiceNow platform development.

This hybrid role blends core software engineering excellence with ServiceNow platform development and integration, supporting Visa’s SaaS-driven, enterprise-scale technology landscape. The ideal candidate is a versatile technologist who enjoys working across multiple platforms, adapting to new tools and frameworks, and contributing to high-performance, secure, and scalable solutions in and around the ServiceNow ecosystem.

Essential Functions:

• Design, develop, and maintain enterprise-grade SaaS applications using Python, C#, JavaScript, and modern full stack technologies
• Lead the architecture, design, and hands-on development of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom applications
• Develop, customize, and enhance ServiceNow applications, workflows, and platform capabilities across ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom applications
• Translate business and technical requirements into scalable, secure, and high-performing solutions, collaborating with product owners, architects, and business stakeholders
• Build and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and supporting technologies
• Apply strong software engineering principles to ServiceNow development, ensuring upgrade-safe, maintainable, and performant solutions
• Perform code reviews, design reviews, and technical mentoring to ensure quality and adherence to platform and enterprise standards
• Troubleshoot complex system issues, conduct root cause analysis, and implement sustainable fixes
• Ensure security, compliance, and governance by following platform best practices related to roles, ACLs, data access, and regulatory requirements
• Create and maintain technical documentation, including architecture diagrams, interface specifications, and configuration guides
• Stay current with ServiceNow releases, SaaS platform innovations, and modern development practices, proactively recommending improvements
• Participate in Agile/Scrum ceremonies, project planning, and cross-functional collaboration
• Demonstrate flexibility and willingness to learn and work on technologies beyond ServiceNow as business needs evolve

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

The Skills You Bring:

• 6 - 9years of professional software development experience (Strong coding experience in Python / C# is a must).
• Full-Stack Mindset: Strong proficiency in JavaScript with hands-on full-stack development experience, complemented by familiarity with Python, C#, or other modern programming languages.
• Architectural Depth: Good knowledge of ServiceNow platform architecture, security models, performance tuning, and data modeling.
• Expertise: Strong experience in working on cloud-native, SaaS-based applications
• Strong proficiency: RESTful APIs, SQL and NoSQL Databases
• Certified Professional: Good to have ServiceNow CSA and CIS (ITSM, ITOM, HRSD, etc.) required; CAD or CTA certifications are strong pluses.
• Platform Mastery: Deep hands-on expertise with JavaScript, Glide API, Flow Designer, UI Policies, Business Rules, Script Includes, Client Scripts, Integration, and MID Server configuration.
• Implementation Leader: Proven experience delivering end-to-end ServiceNow implementations, upgrades, and integrations with enterprise systems such as SAP, Workday, Oracle, and custom APIs.
• Requirements & Solutioning: Demonstrated ability to lead workshops, gather requirements, and architect scalable, robust ServiceNow solutions.
• Problem Solver: Strong analytical thinking and decision-making skills, with the ability to take on new challenges and develop practical, efficient solutions.
• Cross-Functional Communicator: Excellent communication and collaboration skills, with the ability to work effectively in a global, cross-functional environment.
• Agile Practitioner: Familiarity with Agile/Scrum methodologies and modern project management practices.
• Business Savvy: Experience with client contract management and vendor coordination is a plus.
• Versatile Learner: Knowledge of additional scripting and programming languages or development frameworks, bringing added adaptability and value.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.