Voyc AI

We were founded in 2018, offering AI-powered software for conversation intelligence and compliance monitoring. Our solution monitors 100% of customer interactions, sending alerts and providing management reports. We use artificial intelligence, machine learning, and natural language processing to help regulated companies, including those in regtech and insurtech.

We help contact centers manage customer interactions consistently, identifying customers who need extra help and agents who need more training. Our co-founders, Matthew and Lethabo, began in 2015. They initially built an internal tool to analyze conversations automatically after struggling with manual analysis at a user experience agency.

After participating in the Techstars SAP.iO accelerator, they shifted focus to providing technology for contact centers to monitor all calls. We have monitored over 60 million individual interactions. Our goal is to monitor calls for 200 million end customers, eventually reaching 1 billion people. We operate from offices in Amsterdam, London, and Cape Town.

Our purpose is to provide a compliance monitoring solution that builds trust between companies and customers. Our mission is to help regulated companies manage every customer interaction with consistency and care.

Our values guide us:

• People Over Everything: We are generous and thoughtful in our interactions.
• Driving Results: We focus on meeting and exceeding our objectives.
• Playing To Win: We are competitive and committed to success.
• Pursuing Knowledge: We believe in continuous learning.
• Working Together: We value teamwork for collective achievement.

We have a team of 11-50 employees. We foster a caring, growth-focused culture that supports both personal and professional goals. Our workplace is inclusive, representative, and values diversity. We offer flexible working options: employees can choose to work from home, a hybrid model, or from an office.

We offer employees a market-related salary and equity options after their first year. We provide flexible working hours and progressive leave policies. Benefits also include company-sponsored lunches, travel, and learning opportunities, such as an annual offsite to Cape Town.