Job description
WatchGuard is an industry-leading cybersecurity company. Our award-winning Managed Detection and Response (MDR) service combines expert human analysis with cutting-edge AI technology to protect our customers’ networks, data, and reputations.
We are seeking a SOC Team Lead to join our growing team in New Zealand. This is a remote role with a critical leadership function in our Security Operations Centre (SOC). You will guide a team of SOC Analysts, handle escalated cases, and ensure high-quality incident response and customer service.
Key Responsibilities
- As a SOC Team Lead, you will:
- Lead and mentor a team of SOC Analysts, providing technical guidance and professional development feedback.
- Review and manage escalated cases, ensuring timely and effective resolution of complex security incidents.
- Conduct quality assurance on analyst investigations and reports, ensuring accuracy, completeness, and adherence to best practices.
- Provide regular feedback to analysts on performance, investigation quality, and customer communication.
- Collaborate with MDR engineering and threat intelligence teams to improve detection capabilities and response workflows.
- Work a regular Monday to Friday 8 hour day shift, adjusting when necessary to cover for other analysts.
- Contribute to shift planning and coverage, ensuring operational continuity across the 4-on/4-off day shift rotation.
- Support onboarding and training of new SOC Analysts.
- Participate in incident response and threat hunting, especially in high-priority or novel cases.
Qualifications & Experience
- Have 2+ years of experience in a Security Operations Centre, including hands-on incident response and threat investigation.
- Have experience leading or mentoring SOC analysts or junior security staff.
- Are proficient with EDR tools (CrowdStrike, Defender, Panda), firewall logs, network traffic analysis, and cloud platforms (O365, Azure, AWS).
- Possess strong analytical and problem-solving skills, with a passion for cybersecurity defense.
- Communicate clearly and effectively, both with technical teams and customers.
- Are comfortable working in a fast-paced, evolving environment with a collaborative mindset.
Why Work for WatchGuard?
WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our award-winning products and services are trusted worldwide by more than 18,000 security resellers and service providers to protect over 250,000 customers. Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard.
We are committed to fostering an inclusive workplace that values each team member’s unique background, experiences, and contributions. As part of our dedication to Diversity, Equity, and Inclusion (DEI), we prioritize creating an environment where all voices are heard and respected. We understand the importance of work-life balance and offer a range of caregiver support benefits, including parental leave, family care resources, and flexible work arrangements tailored to individual needs. Our flexible work options allow you to balance personal and professional priorities, empowering you to thrive in all areas of life while contributing meaningfully to our team’s success. Learn more about our company culture at www.watchguard.com/wgrd-careers
WatchGuard provides equal employment opportunities for all qualified employees, regardless of their race, color, national origin, religion, ancestry, creed, pregnancy, age, sex, sexual orientation (including gender expression or identity), marital status, mental or physical disability, honorably discharged veteran or military status or any other category protected by federal, state or local laws.
WatchGuard participates in E-verify.
WatchGuard is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.
