Job Description
Job Description for Franchise Support Specialist (Remote – Chicago Area Preferred):
👉 Want to play a key role in helping small business owners succeed?
WIN Home Inspection is looking for a Franchise Support Specialist to champion our franchise owners. You’ll be their go-to partner, coordinating across marketing, training, and tech teams, while also supporting projects that strengthen our franchise system.
What You’ll Do:
- Be the main point of contact for franchise owners, building trust and rapport
- Champion and coordinate requests with internal marketing, training, and tech teams
- Provide responsive, empathetic support and follow-through on client needs
- Contribute to projects such as training programs, marketing reviews, and process improvements
- Troubleshoot and provide guidance as you grow expertise in our systems
What We’re Looking For:
- Friendly and empathetic with a flair for marketing
- Natural leader with a drive to grow professionally and personally
- Quick learner, organized and persistent in getting things done
- 4+ years in client service or customer success (preferred but not required)
Why WIN
- 100% remote role (Chicago-area candidates preferred)
- Collaborative, inclusive culture built on respect and growth
- Health, dental, vision insurance + PTO + 401(k) match
- Career development and advancement opportunities
