Job Description
The Wormhole Foundation
Our mission is to empower passionate people in the research and development of blockchain interoperability technologies. We support teams building secure, open-source, and decentralized products within the Wormhole ecosystem.
The Role: Crypto Production Engineer
Wormhole Foundation is seeking an experienced Crypto Production Engineer to improve the reliability, security, and operational excellence of Wormhole’s production infrastructure. This role focuses on uptime, observability, deployment workflows, and incident response across critical blockchain and networking services. The Crypto Production Engineer will work closely with engineering, DevOps, and validator partners to ensure Wormhole services operate at a minimum 99.99% uptime, excluding scheduled maintenance windows.
What you’ll be doing:
- Act as first responder and incident commander during production incidents
- Lead incident triage, root cause analysis, and retrospective documentation
- Build detailed incident timelines and preventative runbooks
- Respond to incidents related to: performance issues, CCQ failures or degraded throughput, observability pipeline outages, and core Wormhole products
- Deliver remediation recommendations and implement approved fixes
- Improve reliability and uptime across all Wormhole services
- Strengthen observability, monitoring, and alerting systems
- Harden infrastructure for security and operational resiliency
- Enhance deployment workflows and reduce operational friction
- Lead incident response, analysis, and continuous improvement
- Support operational tooling used by engineering, DevOps, and validator partners
Who you are:
- Relevant tertiary qualifications in computer science or a closely related field (bachelors/masters) and/or relevant work experience over at least five years
- Established experience as incident commander across multiple stakeholders in global team
- Familiarity with metrics and log analysis tools (e.g., Grafana), incident response tools (e.g., PagerDuty), GitHub administration and related tools
- Deep understanding of reliability engineering, observability, and incident response for distributed systems
- Ability to write and debug code in any of the following: Go, Rust, Java
- Strong experience operating in Grafana or Datadog or Splunk and/or Kubernetes in production environments
- Experience securing distributed systems and public-facing infrastructure
- Ability to operate independently, document clearly, and lead during incidents
- Solid understanding of cloud computing environments (AWS and GCP preferred) and willingness to keep up to date with their changing offerings.
- Excellent and proactive written and verbal communication
- Ideal candidate will be based in ET or GMT time zone or the ability to work those hours
If you don’t meet all of these criteria, we’d still love to hear from you anyway if you think you’d be a great fit for this role!
