Job description
You will support and enable multidisciplinary teams to deliver complex public-sector digital services that make a meaningful difference to people’s lives.
At Zaizi, we work with government departments and public bodies to solve complex delivery challenges using modern, user-centred approaches. This role is suited to an experienced delivery professional who brings sound judgement, strong collaboration skills, and a focus on outcomes rather than process.
We highly value experience from a range of backgrounds, including government departments, arms-length bodies, regulated public services, and consultancy environments. We offer active support, clear expectations, coaching, and space to learn our methodologies for those transitioning from the Civil Service or public bodies.
At this level, you will work with autonomy within agreed direction, escalating appropriately while remaining accountable for delivery outcomes.
What you will do
- Enable multidisciplinary and cross-functional teams to plan, prioritise and deliver outcomes effectively in complex or changing environments
- Identify, manage and help resolve delivery risks, issues and dependencies
- Work closely with product managers, engineers and service owners to deliver against agreed visions and objectives
- Apply Agile principles pragmatically, balancing user needs, delivery risk, governance and value for money — rather than rigid adherence to frameworks or ceremonies
- Take responsibility for difficult delivery decisions, including when to pause, pivot or stop work based on evidence
- Coach and support team members and delivery managers through communities of practice
- Engage stakeholders at different levels, supporting informed and timely decision-making
- Contribute to improving ways of working across teams and programmes
Key responsibilities
Delivery and risk
- Maintain delivery momentum across complex work
- Support teams to deliver under time, funding or policy constraints while maintaining delivery quality.
- Support teams to manage risks, issues and dependencies, including where ownership is unclear
- Use evidence to inform delivery decisions and trade-offs
Planning and coordination
- Lead and support iterative planning in complex environments
- Coordinate delivery across teams and services
- Plan beyond immediate delivery, including transition and live considerations
Stakeholder engagement
- Communicate clearly with technical and non-technical stakeholders
- Support constructive discussions in time-pressured or high-risk situations
- Manage expectations and maintain trust
- Confidently challenge decisions, processes or plans that do not support user needs, value for money or sustainable delivery
Coaching and team support
- Coach and mentor delivery managers and team members
- Support team health, learning and continuous improvement
- Encourage inclusive, respectful and collaborative ways of working
Commercial and financial awareness
- Support management of suppliers and partners
- Contribute to budget management and value-for-money discussions
- Assist with bids, statements of work and funding proposals where required
Skills and experience
We are looking for experience in several of the areas below. You do not need to meet every point to apply.
- Experience in delivery management, agile project management or programme delivery
- Experience supporting teams with planning, milestones and outcomes
- Experience demonstrating delivery outcomes through clear measures, learning, or service improvements.
- Experience identifying and managing risks and issues
- Awareness of budgeting, forecasting or financial controls in delivery environments
- Experience working with a range of stakeholders
- Experience contributing to team design, recruitment or capability building
Desirable knowledge and experience
- Knowledge of the Government Service Standard and how it is applied in practice
- Experience delivering public-sector services or working within government or arms-length bodies
- Experience supporting teams through GDS Service Assessments or equivalent assurance processes
Inclusion and flexibility
We want our teams to reflect the communities we serve. We welcome applications from people of all backgrounds and career paths.
Research shows that women and people from ethnic minority backgrounds are less likely to apply unless they meet every requirement. If this role interests you, we encourage you to apply even if your experience does not match every point.
We support flexible working and reasonable adjustments throughout the recruitment process and in the role itself.
Security
This role requires eligibility for UK Government Security Clearance. This currently means candidates must have the right to work in the UK without sponsorship and have lived in the UK continuously for the last 5+ years.
Salaries
£55,000 - 70,000
Compensation
- Competitive Pay: Salaries reviewed annually to ensure they reflect your performance and market value.
- Loyalty Pension: We invest in your future. Starting at a 5% employer contribution, we increase this by 0.5% every year after your third anniversary, up to a maximum of 8%.
- Protection: Comprehensive Group Life Assurance for peace of mind.
Purpose & Culture
- Real Impact: Work on mission-critical projects that secure and improve the UK’s digital infrastructure.
- Autonomy: A culture that empowers you to make decisions, prototype rapidly, and iterate towards success.
- Service & Community: We support those who serve. 10 paid days for Reservist Military Service.
Work / Life Balance
- Time Off: 25 days annual leave + Bank Holidays, with the flexibility to Buy/Sell additional days to suit your lifestyle.
- Giving back: 2 paid volunteering days per year.
Development & Growth
- Master Your Craft: Fully funded professional certifications (AWS, GCP, Agile, etc.) supported by 5 days paid study leave.
- Expand Your Horizons: An additional £500 annual “Personal Choice” fund to learn whatever inspires you—work-related or not.
- Support: Access to 1-2-1 professional coaching and team training to accelerate your career.
Health & Balance
Premium Health: Vitality Private Medical Insurance (includes Apple Watch, gym discounts, and rewards).
Flexibility: Genuine hybrid working with a WFH equipment allowance to perfect your home setup.
Wellbeing: Cycle to Work scheme and a commitment to sustainable, healthy working practices.
For further information contact: [email protected]
Nat Hinds: Head of Talent
Kayla Kirby: Talent Acquisition Specialist
