Job description
Redefine the future of customer experiences. One conversation at a time.
We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, unified, AI powered customer experience platform for businesses to engage, market, sell and service. It’s called UCXM and is based on consistently providing a great customer experience across channels and touch points because today, consumers want to talk to brands on a channel and at a time that suits them, instead of the one you may try to impose on them.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
As an Enterprise Account Executive, you will be at the forefront of driving growth and safeguarding revenue for our customers. Your role is to quickly and consultatively engage with customers and prospects, to understand their business needs and demonstrate how our solution can align with their objectives. Leveraging your expertise, you’ll recommend the optimal solution to improve their customers’ journeys and accelerate their growth. You will also be collaborating with Nextiva’s channel partners and internal teams to achieve your business objectives and meet customer needs.
The ideal candidate for this coveted position, is an expert in large and complex deals, offering an enhanced sales experience due to their specialization; he or she is also an expert in selling cloud contact center solutions, and is accountable for forecasting their sales on a monthly basis. He or she is a self-starter who has a track record of exceeding assigned monthly and annual sales quota.
What You’ll Do:
- Qualify deals quickly and focus on educating the customers on why they need to buy from Nextiva
- Gain access and establish relationships with key executives, C-level leaders and decision makers
- Consult with potential decision makers and their teams to determine the optimal solutions to solve business challenges and accommodate specific business needs
- Responsible for encouraging long-term strategic relationships within select high profile enterprise accounts
- Develop a robust qualified pipeline and handle strategic and value-based account planning, forecasting, and closing opportunities
- Be the trusted advisor and influencer in winning customer decisions to buy, architect and adopt Nextiva solutions
- You will work across the Nextiva channel partners to train them on how to position Nextiva UCXM to transform customer journeys and build enduring relationships
- Cultivate client relationships by building trust, partnership and an amazing connection to the Nextiva brand and team
- Master the Nextiva UCXM story and articulate the value we provide to customers
- Collaborate with our lead generation, marketing, and SA teams, along with channel partners, to build and implement key sales and business development initiatives to increase sales pipeline
- Prospect into your assigned accounts to discover and develop opportunities
- Lead complex sales cycles, using the support and strengths of key internal partners (Pre-Sales, Product Management, Executives, and partners) to close opportunities and exceed your quota
- You will keep your team updated on your progress by regularly and accurately updating our internal CRM system
Requirements:
- True hunter with 7 years+ of demonstrated experience in consultative, B2B sales with a proven track record of success in CCaaS
- Able to excel in a fast-paced work environment without direct daily supervision
- Excellent interpersonal, communications, presentation, and organizational skills
- Strong mathematical aptitude and problem-solving skill
- Documented success selling to multiple levels of decision makers in large complex business accounts
- Documented proof of quota attainment and regional or national sales ranking
- Experience selling solutions and value in a consultative format
- Ability to manage time to conduct 8-10 meetings or demos per week
- Willing to travel throughout the assigned region, up to 50% travel. Most travel will be local
- Independent and self-motivated. Can hit the ground running with a strong drive to succeed
- Excellent interpersonal, verbal, and written communication, and presentation skills
- An existing network of customer contacts and partners within the enterprise contact center market is a plus
- Bachelor’s degree from accredited college or university is preferred
Nextiva DNA (Core Competencies)
Nextiva’s most successful team members share common traits and behaviors:
- Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
- Critical Thinker: Understands the “why” and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
- Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.
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