Job description
ABOUT US
At My Mountain Mover, we’re not just a virtual assistant company—we’re a team of passionate professionals on a mission to provide top-notch support to businesses around the world! We believe in empowering individuals to thrive in remote careers, and we’re all about creating growth opportunities for talented virtual assistants who are ready to make a real impact.
Here at MMM, we love breaking barriers, lifting each other up, and having fun along the way. Our team thrives on collaboration, innovation, and a shared excitement to keep moving forward. Join us and experience a supportive, dynamic environment where you can grow, succeed, and make a difference!
Join Our Support Team!
This is your sign! Your next big move starts right here—with a role on our growing Support Team. Start your next chapter from the comfort of home!
- Monthly Base pay and incentive payout
- HMO with dependent coverage
- Paid US Holidays, Cumulative PTO, and Sick Leaves
- Performance and Referral Incentives
- Annual face-to-face team building
- A culture that values growth, support, and teamwork
1. Head to linktr.ee/MMMCareers
2. Click the role you’re interested in
3. Fill out the application form—and you’re good to go!
Let’s build something amazing together. Apply Now!
RESPONSIBILITIES AND DUTIES:
General:
Coordinates with and assists the Placements Team regarding new, replacement, and add-on accounts.
Schedules and facilitates the VA onboarding, Client Setup, and Client Meet and greet.
Responsible for the day-to-day operations of the department.
Manages CRM database, including activities but not limited to data entry, data refinement, creation of reports/dashboard, data analysis and interpretation, and data quality control
Leverages project management tools and coordinates with relevant team members regarding specific tasks.
Supports the execution of marketing and sales strategies for the account and business growth.
Develop initiatives to contribute incremental revenue growth and organizational organic growth.
Communicates with stakeholders including clients and VAs through all channels: email, RingCentral calls/text, and video meetings
Promotes and facilitates account growth through upselling (add-ons, referrals, and business reviews).
Manages retention for both client and VAs handled.
Contributes to team effort by accomplishing related results as needed.
For the Clients:
Assists clients in initial setup, technical and functional support, and delegation of tasks.
Offers expert advice in handling their VA/s.
Serves as the main POC for all company-related concerns.
Assists in resolving any billing concerns, disputes, and process requests.
Investigates and resolves all client-VA disputes.
Conducts and documents periodic client check ins.
Ensures client, satisfaction, retention, and loyalty.
Handles simple and complicated cancellations and escalates to SR MGR and AM Dept Head, if necessary.
For the VA:
Assists in VA accountability
Audits VA attendance/ performance/ incentive/ profiling/ credential and information.
Regularly checks VA reliability - technical and functional.
Provides coaching and mentorship.
Provides VAs with knowledge, and expertise in a specific subject matter, business and technical area of a project or task.
Investigates and resolves all VA offenses/misconduct.
Conducts and documents periodic VA check ins.
Ensures acceptable and reasonable VA turnover/attrition rate.
Handles resignations and back-outs and escalates to HR, SR MGR, AM Dept Head only if necessary.
QUALIFICATIONS AND SKILLS:
Managerial or supervisory experience is a must.
Extensive industry-specific experience and knowledge is a must.
Trainer or similar training experience is preferred.
2 years minimum Telecommuting experience is a must.
Proficiency in key performance indicators, business process cycle, project management, quality management, risk management, and information technology.
Exceptional technical, conceptual, interpersonal, communication, and decision-making skills
Typing speed of at least 40-45 WPM
