Job description
The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 450+ team currently across 9 locations and time zones.
We are a global operating company, hence, we kindly request that you share your CV in English!
The Role
You as our Account Manager - LATAM, will take the lead in attracting new clients for Pepperstone, with a strong emphasis on boosting conversions for leads and demo accounts within the LATAM market. Your dynamic role will involve actively reaching out to potential clients, ensuring prompt and engaging communication, particularly during the early mornings and throughout LATAM’s working hours, guiding them seamlessly through the application process.
As our Account Manager - LATAM, your key responsibilities include, but not limited to
- Fostering connections with warm leads, conducting demos, and engaging with existing clients through top-notch communication via calls, emails, and WhatsApp.
- Keeping clients excited about trading markets by regularly sharing insightful market analyses and trade opportunities.
- Administering KYC as a crucial step in welcoming new clients aboard.
- Efficiently addressing client inquiries by leveraging your expertise in our products and platform.
- Exuding a positive, compassionate, and professional demeanor toward all customers.
- Skillfully translating complex information into easy-to-understand concepts, such as trading principles.
About you:
- 1-2 years of experience in a similar role within the Forex and CFD or finance industry
- Amazing relationship-building skills showcased through a professional phone presence
- Outstanding customer service abilities
- Strong written and verbal communication skills in both Portuguese and English
- Capability to efficiently manage the sales pipeline while meeting various deadlines, including sales KPIs
- Strong numerical aptitude; comfortable engaging with data and figures
- Embodying the core values of Pepperstone
- Dedicated to continuous learning and professional growth
Preferred Qualifications:
- Familiarity with MetaTrader 4⁄5 and cTrader platforms
- A Bachelor’s degree in finance, economics, or a related field
- Background in financial investments
Why you will enjoy working with us
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Comprehensive medical insurance with coverage for your healthcare needs
- Employee Assistance Program & Wellbeing Initiatives
More about Pepperstone
We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/
We understand it’s important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.
Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
“We are a 2023 Circle Back Initiative Employer – we respond to every applicant”.
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don’t wait. Express your interest by clicking the apply button below as soon as possible.
Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
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