Account Manager - Golf

Job description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Account Manager to join our NOAM Sales team for our Golf division in Montreal, Quebec (ideally, but we are open to remote candidates within Canada). You will be responsible for proactively managing some of Lightspeed’s largest and most strategic customers. This role focuses on understanding customer needs, building relationships, and helping customers achieve success with Lightspeed’s products and services.

What you’ll be doing:

• Proactively reach out to customers in your portfolio to drive up product usage and add-ons. Expand the usage of the many modules Lightspeed Golf offers Identify and address churn risks, and ensure adoption of new product launches.
• Ensure a successful utilization of the software by defining success criteria with your customer, with the help of internal teams where applicable (Sales, Services, Support, Product).
• Provide a point of escalation for any issues our large customers may encounter.
• Perform various projects and initiatives to improve our customer’s experience with Lightspeed which would increase CSAT.
• Identifying opportunities for reference accounts/marketing case studies from your portfolio. Performing regular reporting on the state of your portfolio, and ensuring high CSAT/NPS of clients.
• Stay up to date on the Lightspeed product, new processes, new add-ons.
• Be the voice of the customer – and flag product requests to the appropriate teams.
• Be involved in team and/or region wide initiatives, and on continual improvements to how we communicate and work together

And a little bit of…

• Provide best practices to customers regarding POS and management
• Keep up to date with industry best practices
• Work with the appropriate teams to continue to develop and improve our Customer Success and Account Management processes
• Conduct scope calls (when needed) pre-sale to determine customer requirements and set up needs
• Contributing as part of the wider team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role

What you need to bring:

• Experience managing an extended and complete sales cycle
• Strong emphasis on ensuring customer satisfaction
• Passion for working with people, understanding their unique business needs, and showing how to increase and optimize the output of their business
• Experience working with major corporations and maintaining SLAs
• Well versed on/and passionate about the golf industry
• Consultative, analytical, and solutions-oriented
• Highly self-motivated, disciplined, and organized
• Results and metric-driven
• A sense of adventure and an entrepreneurial spirit

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience…

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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