Bare Metal Support Engineer

Job description

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

CoreWeave powers the creation and delivery of the intelligence that drives innovation.

Are you ready to embark on an exhilarating journey of shaping the future of cloud computing? At CoreWeave, we’re not just another cloud provider - we’re pioneers revolutionizing the industry by putting bleeding-edge GPU technology on top of the industry’s fastest and most adaptable infrastructure.

We are on the hunt for remarkable Bare Metal Support Engineers who share our passion, have an understanding of GPU infrastructure and AI Applications to join our Customer Experience (CX) Organization.

About the Role

As a Bare Metal Support Engineer, you will be responsible for supporting, operating, and maintaining CoreWeave’s extensive GPU fleet across our growing data centers in the U.S., Europe, and beyond. You will work closely with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of our infrastructure.

What You’ll Do

• Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud.
• Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.
• Develop a deep understanding of customer workloads and use cases to provide tailored technical support.
• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.
• Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles.
• Participate in an on-call rotation to support production clusters and ensure operational reliability.
• Collaborate with engineering teams to improve hardware reliability, software stability, and system performance.
• Implement automation and scripting to streamline support workflows and reduce manual interventions.
• Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).
• Provide feedback to internal teams on common support issues to drive continuous improvements.
• Work with networking teams to troubleshoot connectivity issues affecting customer workloads.
• Support supercomputing infrastructure running GPU workloads at scale.
• Drive operational excellence by refining internal processes and support methodologies.

What We’re Looking For:

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.
• Demonstrated ability to collaborate effectively with diverse technical teams (e.g., data center technicians, network engineers, software engineers) to drive swift issue resolution and continuous improvements.
• Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency.
• Familiarity with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments.
• Hands-on experience with firmware updates, BIOS configurations, and driver management.
• Ability to analyze system logs and debug issues across firmware, drivers, and hardware layers.
• Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms.
• Strong problem-solving skills with a proactive and analytical mindset.
• Excellent communication skills and the ability to work collaboratively in a fast-paced environment.
• Experience in scripting and automation (Python, Bash, Ansible, or similar) is a plus.
• Exposure to Kubernetes, Docker, and containerized infrastructure is a plus.
• Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools is a plus.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $80,000-$120,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

What We Offer

The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance
• Voluntary supplemental life insurance
• Short and long-term disability insurance
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement
• Mental Wellness Benefits through Spring Health
• Family-Forming support provided by Carrot
• Paid Parental Leave
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

Our Workplace

At CoreWeave, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences.

For those who do not live within 30 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets. Onboarding is essential to your success. New employees not based out of an office will be invited to attend onboarding training at one of our hubs within their first month of employment. We continue to foster a collaborative environment by bringing teams together quarterly.

California Consumer Privacy Act - California applicants only

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

As part of this commitment and consistent with the Americans with Disabilities Act (ADA) , CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: [email protected].