Job description
Role: Bilingual Phone Representative (Spanish and English)
Work Arrangement: Fully remote, overlapping CST working hours
Job Type: Independent Contractor, Full-time
Work Schedule: 40 hours per week, US-based or overlapping with US business hours (PST).
Locations: Remote
About Pearl Talent:
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for: Watch here
Why Work with Us?
We’re not just another recruiting firm—we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.
About the Company:
Medical practice deeply committed to delivering patient-focused healthcare services. Our virtual pediatric clinic offers comprehensive, multispecialty ADHD care in accordance with the American Academy of Pediatrics guidelines for pediatric ADHD. Our medical and behavioral clinicians work together to provide families with best-in-class treatment and a clear path forward.
Role Overview:
This is the first hire on our brand-new Concierge team. As a Bilingual (English + Spanish) Phone Representative, you will be responsible for making outbound calls to prospective new patients, guiding them through the onboarding process, and scheduling their first appointments over the phone. This role requires effective communication skills, particularly when explaining complex billing or insurance information to families, and the ability to handle rejections or difficult conversations. The ideal candidate has experience in healthcare and aspires to become a leader on an emerging team.
Core Responsibilities:
Make outbound calls to prospective new patients. Email and SMS communication may also be required, depending on the patient.
Guide new patients through the onboarding process, addressing concerns or objections as they come up.
Effectively communicate complex billing and insurance information to families.
Navigate rejections or difficult conversations with potential clients.
Ensure patients complete necessary post-call tasks, such as reviewing consent forms or uploading diagnostic information.
Build feedback loops to keep Product + Engineering teams aware of technical issues or bugs.
Utilize CRM or sales software.
Work independently to meet sales targets.
Proven experience in phone sales or telemarketing.
Strong communication and interpersonal skills.
Ability to explain complex information clearly and concisely.
Demonstrated ability to manage workload and achieve sales targets.
Familiarity with CRM or sales software, telephony or customer service software (Zendesk), and collaboration tools like Google Suite and Slack.
Bilingual proficiency in Spanish and English required
Remote Work: Fully remote—work from anywhere
Generous PTOs
Direct Mentorship: Grow through guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Work and connect with professionals around the world
