Job description
Are you a self-starter with a passion for providing top-tier customer service and support? Are you willing to be a part of a quickly growing, product-oriented company while working remotely from home? Then welcome to HomeBuddy!
This full-time role offers home working flexibility; however, you must be able to work evenings and weekends in PST or MST.
HomeBuddy is an online home improvement platform connecting homeowners with local, verified contractors in the U.S.
Already a well-established, successful firm, HomeBuddy is growing at a fast pace and is determined to achieve even more explosive growth. To support this ambitious vision, we are actively developing our team of smart, self-starting and entrepreneurial individuals in many professional categories.
HomeBuddy offers a remote and flexible work environment, competitive compensation, attractive benefits and a great opportunity to work on interesting, challenging and constantly evolving projects. As a member of the HomeBuddy team, you will be part of an innovative and dynamic environment where your ideas and efforts will be valued and make a significant impact. You will have the opportunity to collaborate with talented professionals from diverse backgrounds, contributing to the growth and success of the company.
We are searching for a driven and customer-centric Call Center Agent to help book and set appointments for homeowners interested in home renovation through HomeBuddy. You will report to the Call Center Supervisor.
To be successful at HomeBuddy, you need to be passionate about being a part of a very dynamic, challenging, and fast-growing business. This position isn’t for you if you’re seeking a routine office job.
Your future tasks will include
- Calling people in U.S. and Canada who requested an appointment with one of the businesses we advertise (home renovation) and book an appointment for them in our scheduling system. You will only be contacting people who are actually interested in these services, so the rejection rate is pretty low.
- Responding to emails, text messages, inbound calls and voicemail messages in a timely manner.
- Adding notes to client profiles.
- Engaging in active listening with customers, confirming or clarifying information; all while being able to maintain patience and professionalism throughout the call and accurately capture answers over the phone.
You’re going to need this to be successful in this role
- The ideal candidate will have at least 3 years of experience working in a call center/ contact center;
- English must be your native language (mother tongue) - excellent written and spoken communication is required.
- 3 years of sales experience;
- Detail-oriented, energetic and self-motivated, able to type efficiently and accurately.
- Excellent communication skills, pleasant phone manners, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
- Good computer skills required; ideally experience working with a CRM/Dialler software platform.
- Goal-focused with a willingness to accept coaching and development;
- Understand and strive to meet or exceed Call Center metrics/KPI’s by providing excellent customer service while adhering to standards and guidelines
- Be able to answer questions using the script provided;
- Know how to explain difficult concepts in simple terms;
- Be able to embrace a collaborative work environment and provide positive feedback to build a climate in which the team can succeed in bringing value and pride to their work.
Why choose HomeBuddy
- Enjoy the freedom to work from anywhere without being tied to one place - while ensuring you are available to our team during the agreed working hours.
- Achieve a harmonious work-life balance with a flexible schedule tailored to your local needs, along with paid vacation, sick leave, and local holidays.
- Empower yourself with work equipment of your choice partially paid for by HomeBuddy and up-to-date apps and tools to maximize your productivity.
- Feel valued and appreciated with an industry-leading compensation package.
- Get recognized and rewarded for both outstanding individual efforts leading to extraordinary results and our team success.
- Enhance your well-being with our allowance program covering fitness activities and mental health programs.
- Learn and expand your knowledge by both working on complex tasks and using paid training opportunities, including courses, events, and conferences.
Compensation
- $18-19 CAD/hour + monthly performance incentives.
If this sounds like you, we should talk!
By sending us your application you agree that Siren Group AG (known as HomeBuddy) will process your personal data to participate in this recruitment process. If you want to know more about how Siren Group AG processes your personal data please click here .
