Job description
SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further!
Overview of Job/Team:
Reporting to the Senior Director of Revenue Enablement the Global Channel Operations & Enablement Lead is responsible for managing and optimizing the operational processes between SpyCloud and our channel partners. This role involves streamlining workflows, ensuring efficient communications, and supporting critical channel partner processes to achieve revenue targets. The Global Channel Operations & Enablement Lead will collaborate across internal teams (Marketing, Sales , Finance, Operations, Channel) to ensure the channel partner program is efficient, scalable, and aligned with overall business objectives.
SpyCloud is Headquartered in Austin, TX.
What You’ll Do:
Operational Strategy & Partner Portal Optimization
- Architect and execute scalable partner portal experience - including deal registration, partner onboarding, content management, and training - aligned with revenue goals
- Define best practices and processes for partner onboarding, enablement, and performance tracking
- Manage deal registration processes, including private offers, co-sell motions, and contract compliance
Partner Enablement
- Equip partners with the tools, training, and resources they need to succeed with SpyCloud
- Maintain high partner satisfaction through clear communication and feedback loops within the partner portal and partner programming
Marketplace Program Management
- Lead go-to-market execution and lifecycle management for marketplace listings across AWS, Microsoft Azure, and GCP
- Work with Sales, Marketing, Channel and Operations teams to grow marketplace transactions and accelerate deal velocity
- Serve as a key liaison for cloud partner programs, including AWS, to accelerate pipeline engagement
Cross-Functional Collaboration
- Act as strategic advisor to Channel Marketing, Channel Account Managers, and partner teams on co-selling success and reporting
- Drive alignment between direct and channel sales motions through partnerships with Revenue Enablement and Product Marketing
- Partner with executives (VP of Channel, CRO) to influence strategy and execute high-impact programming
Performance Management & Insights
- Develop reporting frameworks and dashboards to analyze KPIs, co-sell
- performance, and partner ROI
- Use insights to drive programmatic improvements and resource allocation
Requirements:
Education: Bachelor’s degree in business administration, operations, or a related field.
Experience:
- 5+ years of experience in partner/channel operations, sales operations, or related roles.
- Proven experience working with channel partners or resellers, ideally in a SaaS, technology, or fast-paced B2B environment.
- Strong understanding of sales processes, partner management systems, and CRM tools.
- Experience in process optimization and cross-functional collaboration.
Technical Skills:
- Proficiency in CRM systems (e.g., Salesforce, Marketo) and Partner Relationship Management (Allbound) tools.
- Strong data analysis and reporting skills (e.g., Excel, Tableau).
Communication:
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and a proactive approach to identifying operational bottlenecks.
- Ability to manage multiple tasks and projects with tight deadlines in a fast-paced environment.
SpyCloud is not sponsoring visas at this time.
U.S.-Based Benefits + Perks (for Full Time Employees):
At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes:
- 401(k) with Employer Contribution
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA) available with Employer Contribution
- Employer Paid Life, Short-term, and Long-term Disability Insurance
- Generous PTO Plan and 16 paid holidays per year
U.K.-Based Benefits + Perks (for Full Time Employees):
- Retirement Savings Plan with Employer Contribution
- Employer Provided Private Health Insurance and Healthcare Cashplan
- Employer Paid Life Insurance and Income Replacement
- Generous Holiday Plan and 14 paid holidays per year
About SpyCloud:
SpyCloud is on a mission to disrupt the cycle of cybercrime. As the leader in Cybercrime Analytics, our solutions thwart cyberattacks that originate from the use of stolen data, including account takeover, ransomware, and online fraud. More than 550 customers and partners trust SpyCloud to protect users’ identities, prevent targeted attacks, and unmask adversaries attempting to harm businesses and their customers.
To learn more and see insights on your company’s exposed data, visit SpyCloud.
Our Mission:
Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.
Who We Are:
SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud’s employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations.
If you need assistance or accommodation due to a disability, you may contact us.
Our Culture:
Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in.
SpyCloud’s Recruitment Policy:
We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email [email protected].
Compensation Transparency Policy:
At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters.
Learn more and apply: SpyCloud Careers
