Job description
Job Summary
We’re looking for a detail-oriented and client-focused Client Operations Specialist - Recruitment to provide exceptional support for two of our key recruitment platforms, OmegaRecruit and ICS. In this role, you’ll work directly with our admins to troubleshoot issues, provide product guidance, and ensure smooth use of our software—especially during high-demand recruitment seasons.
This position offers a unique mix of standard support hours and high-intensity seasonal support periods, ideal for someone who thrives in both structured and fast-paced environments.
Responsibilities
Year-Round Responsibilities:
- Provide daily customer support for OmegaRecruit and ICS
- Troubleshoot and resolve software-related issues, escalating when needed.
- Educate users on platform functionality and best practices.
- Maintain accurate and detailed documentation of customer interactions.
- Ensure data accuracy and maintain strict confidentiality, as the role involves handling sensitive personal and organizational information.
- Manage customer contract renewals, including tracking expiration dates, initiating renewal discussions, and coordinating any necessary updates or changes to agreements.
- Create and manage recruitment-related events within the platform in collaboration with customers, ensuring all event details align with their recruitment timeline and strategy.
- Manage and support customer disbursements as needed.
- Collaborate with internal teams (development, product, client operations, software support) to resolve user issues and share product feedback.
- Collaborate with customer and internal teams (development, product, client operations, software support) if customer request system configuration changes.
- Serve as a back-up team member for our Software Support and Client Operations departments, assisting with overflow or coverage needs outside of peak recruitment season.
Seasonal Responsibilities (Recruitment Season: Twice per Year, 2 Months Each):
- Participate in a rotating on-call schedule to provide 24-hour support coverage during peak recruitment periods.
- Respond quickly to urgent issues to minimize disruption for users during live recruitment events.
- Work closely with customers, leadership, advisors, and staff to ensure successful execution of recruitment activities.
- Maintain professionalism and calm under pressure in high-stakes, time-sensitive situations.
- Note: Recruitment Client Operations Specialists do not serve as back-up for other teams during recruitment season.
Requirements
- High School Diploma and two or more years of experience in a customer service-related field with excellent communication and interpersonal skills.
- Ability to learn new technology quickly and efficiently, strong analytical and problem-solving skills with excellent organizational skills and the ability to multitask.
- A self-starter with the ability to work with people in a team capacity and independently, an unquestionable work ethic and a high degree of attention to detail.
- The ability to simplify and explain complex logic and processes in a manner that is easy to understand and concentrate for extended periods (several hours) with interruptions.
- Flexibility and willingness to work non-standard hours during recruitment seasons
Preferred
- Experience with OmegaRecruit or ICS
- Fraternity/sorority membership or familiarity with Greek life or Recruitment Processes.
- Basic knowledge of the recruitment process
Excited about this role but don’t meet every single requirement? Studies have shown that women and other marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Togetherwork we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Company offers a comprehensive employee benefits program, including:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $40,000 USD per year
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
This role will be supporting our Fraternal Vertical Solution:
https://www.togetherwork.com/vertical-solutions/fraternal/
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